Razr M corporate email freeze

[satucker]

Hi,

I was hoping I could get some help on this issue. Just got a Razr M and setup was easy.  Got my yahoo and gmail accts synced just fine. Problem started when I set up my corporate email acct.  Both times my phone froze and the only screen displayed was the emergency dialer.  Tried soft reboot and that failed.  Had to format data both times and now afraid to add corporate until I can find out what the problem is.  Thank you

[B33]

Have a Look at this Help Page and it might

http://www.motorola.com/us/consumers/DROID-RAZR-M-BY-MOTOROLA/m-DROID-RAZR-M,en_US,pd.html

https://motorola-global-portal.custhelp.com/app/product_page/faqs/p/30,6720,8577

Have a Look at these instructions and give them a Try sat hopefully they can get your M working with Corporate E

How do I setup a Microsoft Exchange (work) email?

From the home screen touch > Settings > Accounts & Sync

1. Tap Add Account > Corporate
   
2. Enter your email address and password and tap Next.
   
3. Enter the correct Domain\Username.
   Ensure the Server is correct.
   Tap to check Accept all SSL certificates if required.
   Tap to check or uncheck Use secure connection (SSL) if required.
   Tap Next.
   
4. Tap to change the desired Account settings.Once finished, tap Done.
   
5. Enter a name for the account and then tap Next.
   

The Microsoft Exchange ActiveSync account is now set up.

[B33]

I also added the Manual for the Droid Razr  M..

https://motorola-global-portal.custhelp.com/ci/fattach/get/497064/1347470996/redirect/1/filename/RAZ...

https://motorola-global-portal.custhelp.com/app/utils/prod_guided_assistant/g_id/1765/p/30,6720,8577

[vzw_customer_support]

Good afternoon, satucker!

I'm sorry to learn the email has been causing some performance issues on the Razr M! The steps provided by B33 are great! I do recommend removing the email account under Settings > Accounts & Sync, then readding using the steps provided above. Keep me posted!

Thanks,
AdamE_VZW
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