Razr M, Why is it randomly not sending SMS messages?
Dorkmaster
Contributor - Level 2

I was online and looking at my text usage and noticed that some of my texts never were sent. My phone shows they were sent, but my usage account on My Verizon shows they were never counted/sent per their records, other texts from same time stamp went through. I am using Handcent and have it set as the default messaging app for both SMS and MMS. Any ideas, this really sucks, now I know why sometimes people are not responding.

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Re: Razr M, Why is it randomly not sending SMS messages?
vzw_customer_support
Customer Service Rep

Hey Dorkmaster!

I am sorry that your messaging totals aren't matching up when checking My Verizon. Let's try some troubleshooting. First, I'd like you to remove the Handcent application and see if you get different results without it on your phone. Second, once the Handcent application is removed, please send both a text message and a picture message to your own phone to check incoming and outgoing messaging capabilities. Let me know at that time if the messages are being received and sent, once the handcent application is uninstalled.

Thanks,

Christina B
VZW Support
Follow us on Twitter @VZWSupport

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