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Razr Droid wont sync contacts with ActivSync Exchange server 2003

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I have a Razr Droid phone email account set up as Corporate Sync using Outlook 2010 and Exchange Server 2003. Outlook emails sync fine as well as outlook calendar. However contacts will NOT sync. Verizon tech provided workaround - export csv contact  file to @gmail.com and bring in Razr thorugh google contacts. However, after 45 minutes of troubleshoot....NOTHING! Motorola needs to address contact sync issue with MR1 update.

 

Any ideas??????

 

 

 

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Re: Razr Droid wont sync contacts with ActivSync Exchange server 2003

Novice

You shouldn't need it but you can try it. There is a 30 day trial on it. In the settings there is an option for Exchange 2003,2007 and Active Sync. Try Active Sync first then Exchange 2003 if that doesn't work. I am guessing it is an issue with the server itself. Also make sure secure connection is enabled in corporate sync.

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Re: Razr Droid wont sync contacts with ActivSync Exchange server 2003

Sr. Member

Need to check the permissions on Exchange to make sure you are allowed to sync Contacts.

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Re: Razr Droid wont sync contacts with ActivSync Exchange server 2003

Member

If you're receiving email you're doing better than I.  My Razr won't connect at all with our Exchange Server.  If I can't get work email, calendar, and contacts, I can't have Android 2.2.3.  It's not optional for me to get work data.  I installed a third party app recommended by others online called Touchdown and it won't work either.  There's a ton of people out there this has happended to since they upgraded from 2.2.2.  Wish I'd known this before I bought this phone yesterday.  Still working on a solution; not giving up yet. 

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Re: Razr Droid wont sync contacts with ActivSync Exchange server 2003

Novice

I have a Razr and corprorate email on Exchange 2007 and 2010 work fine. I am using Touchdown on 2007 with no issues.

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Re: Razr Droid wont sync contacts with ActivSync Exchange server 2003

Member

I will look into settings on my exchange server tomorrow but if "contacts sync" was not already authorized, why does by remote laptop outlook able to sync contacts? Is it different? I do know my server is set for mobile athorization etc (POP3, IMAP4). But I will verify just to make sure if there is an additional setting somewhere.

 

 

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Re: Razr Droid wont sync contacts with ActivSync Exchange server 2003

Member

Thanks all!  I installed Touchdown and will spend more time trying to get that to work. 

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Re: Razr Droid wont sync contacts with ActivSync Exchange server 2003

Member

Exchange Server 2003 is set properly to authorize. Still cannot sync contacts, but emails / calendar sync works perefectly. Any other suggestions????

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Re: Razr Droid wont sync contacts with ActivSync Exchange server 2003

Novice

If you go to accounts, general setting and make sure contacts are checked. I have all contacts and tasks, calendar and email. You might uncheck contacts and recheck it.

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Re: Razr Droid wont sync contacts with ActivSync Exchange server 2003

Member

Sorry, tried that as well, but no luck. VZW tech believes Motorola might be aware of issue and might address in first update MR-1 due early Dec. I have tried everything, have read every google search etc but nothing has worked! But if you have any other ideas, keep em coming!

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Re: Razr Droid wont sync contacts with ActivSync Exchange server 2003

Novice

It sounds like Active sync and Exchange 2003. In Touchdown look under account there is a drop down box you can change it to Exchange 2003 and see if that helps. Is the Exchange 2003 patched to current?

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