RAZR / RAZR MAXX Helpful Tips..

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Tip No. 1 Battery Tips..


Rechargeable batteries have a limited number of charge cycles and will naturally degrade over time. You've probably experienced this with other battery-powered products - you find yourself charging the battery more often as the charge just doesn't seem to hold as often as it once did. Eventually, you may need to replace the internal battery.

There are a couple of things you can do before replacing the battery. Sometimes it's a matter of changing a few settings that will ensure you're getting all the power you can from your battery. Motorola Customer Service can help you with this process over the phone.

Before you call:

  1. We recommend that you completely deplete the battery by allowing the device to completely shut down when the battery has depleted.
  2. Once your product shuts down, plug it into the charger that came in the original box, and allow it to charge to 100%.

Once you've completed this charging cycle, call Motorola Support at 800-734-5870, and the team will diagnose your battery, and recommend setting changes or actions.
If your battery does need to be replaced, we offer two battery replacement options:

  1. The battery only replacement program lets you send your product to Motorola so that we can replace the battery and return the device back to you. If your device is within the warranty period there is no charge for this service. If your device is outside of the warranty period, the cost of this service is $49 plus applicable taxes.

    You can expect to receive the device back approximately 5 business days from the time we receive the device.  Use our online repair submission process to get going.
  2. With the expedited battery replacement program, for an extra charge we'll provide you with a FedEx label to return your product. If your device is within the warranty period the charge for this service is $19 plus applicable taxes. If your device is outside of the warranty period, the cost of this service is $69 plus applicable taxes.

    You can expect to receive the device back 3 days after we receive the unit.  Use our online repair submission process to get going.

Additional Battery Tips: 1 1/2


Built-in tools to assist you in optimizing battery life:

  • Power control widget
  • Data Saver
  • Motorola Task Manager
  • CLICK HERE for community advice suggestions on using SmartActions to extend battery life.
    You can also get step by step video instructions on how to use SmartActions to help conserve battery life. Using your phone, from your home screen touch Apps > Help Center> Tours > under Getting Started touch theBattery Saving Tips and Tricks video.

Things you should know about your battery

  1. This product uses a non-removable battery. The battery should only be replaced by a Motorola-approved service facility. Any attempt to remove or replace your battery may damage the product.
  2. The DROID RAZR MAXX is feature-rich and can run a virtually limitless number of applications, making it useful for many tasks. Your particular usage will affect how long you can go before recharging your battery.  Playing games, running applications, and surfing the Web increase the power use of the computer-like functions of the DROID RAZR MAXX. Calling and texting utilize its phone functions.  Depending on your use mix, time between charges will vary. We know you want to use the device to its fullest and offer you these tips to help you get the most from your phone while going as long as possible between charges.
  3. New batteries are not fully charged. Plug the battery charger into your phone and an electrical outlet. Your phone might take several seconds to start charging the battery. Charging time from 0% takes approx. 5.5 hours.


  • It is recomended to use a wall charger to charge the phone instead of USB cable plugged in to a computer.
  • It may take several charging cycles for your battery to reach optimum performance.
  • If your device is completely discharged, it may take several minutes for the device to begin charging.
  • Ensure you are using a Motorola specific charger. Other chargers might take longer to charge your battery, or cause your calls to fail during charging.

Tips to extend battery life:

  • During initial set up of your Google and social networking account, your phone's battery may drain faster than usual due to the amount of data transferred. After the initial sync, and a few charging cycles, your battery will reach its maximum capacity.We strongly recommend to keep the phone attached to the charger during the initial sync.
  • See where you power is going: Tap Home > Menu >  Settings > Battery information > Battery use.
  • When setting the phone down after use, quickly press the power key to invoke a blank screen. Selecting a shorter back light duration will also help conserve power by blanking the screen when not in use.
  • Lower the display brightness. Set Brightness to Automatic or low: Tap Home > Settings > Display >Brightness
  • Set Screen timeout to 1 minute or less: Tap Home > Settings > Display > Screen Timeout
  • Turn animation off: Tap Home > Settings > Display > Animation > No animation
  • Turn off GPS when not in use. Active GPS can take a lot of power. Exit from navigation apps when not in use. Tap Menu > Settings > Location & Security > Use GPS satellites and Use wireless networks uncheck.
  • Turn WiFi off when not in use : Tap Menu > Settings > Wireless & Networks > Uncheck Wi-Fi
  • Turn Bluetooth off when not in use: Tap Menu > Settings > Wireless & Networks > Uncheck Bluetooth
  • Applications which uses battery power: Certain streaming Music, Music Players, Talk, Video Chat, Navigation, Weather, and Map apps. widgets and live wallpapers, are notorious battery drainers. In addition certain Facebook, Twitter, Email and other apps that constantly sync over the internet can reduce your battery life. We recommend you use the Motorola task manager application. Task Managers let you monitor how apps use memory and processing power and identify apps that are using too many resources.
  • Reboot your phone If you are getting only a few hours of battery life or your phone is running slow, it is probably not your phone. An app or widget is probably the cause. Restart your phone to clear background apps: Press and hold the power button > Tap Power off. Then turn the phone back on. Daily reboots can help keep rogue apps from taking battery life.
  • Use the AC adapter to charge your phone whenever possible.
  • Toggle Bluetooth, Wi-Fi, and GPS on or off as needed. These can be placed on your desktop by selecting an open area of your screen and selecting them. individually or using the Android Power Control Widget.
  • Clear all notifications from the notification bar as much as possible.
  • Ensure you do not have have duplicate email accounts. Duplicate email account will drain battery life. To check for duplicate email accounts, touch Image> My Accounts > Advanced set up and ensure there are no duplicates. To remove an account, touch the account > Menu Image> Remove account.
  • We suggest charging each night so you start the day fully charged and ready to go!

Tip No.2  Screen Lock..


How does my screen lock and unlock features work with the Android 4.0.4 (Ice Cream Sandwich) upgrade?

With Android 4.0.4 (Ice Cream Sandwich) your device now has several different lock options available. 

To access your lock options, touch Image  > Settings > Security.

Screen Lock Options

  • Slide - provides no protection, but lets you get to the Home screen quickly, or open Camera and start taking pictures immediately.
  • Face Unlock - lets you unlock your phone by looking at it. This is the least secure lock option.
  • Pattern - lets you draw a simple pattern with your finger to unlock the phone. This is slightly more secure than Face Unlock.
  • PIN - requires four or more numbers. Longer PINs tend to be more secure.
  • Password - requires four or more letters or numbers. This is the most secure option, as long as you create a strong password.

The Lock Screen on Android 4.0.4 (Ice Cream sandwich) uses two timers. The first timer is the "Sleep" timer which turns off the device display to extend battery life. You can turn the display on and swipe to unlock. The second timer called the "Automatic lock" timer turns on security features like pin, pattern, password or face unlock and protects the device from unknown users. This "Automatic lock" timer begins after the "Sleep" timer expires and you will be asked to enter personally recognizable data like pin, pattern, password or the face unlock when the display is powered on.To adjust the "Automatically lock"  timer go to Settings > Security > Automatically lock > Select desired time frame.To adjust the "Sleep" setting go to Settings > Display > Sleep > Select desired time frameIf you are using facial recognition and do not want the "slide to unlock" to appear, set the "automatic lock" timer to "5sec".Power button instantly locksThere is a new option in Android 4.0.4 which will automatically lock the device when the display is on and the power button is pressed.  As soon as the power button is pressed your device will lock.To activate the "Power button instantly locks" setting, go to Settings > Security > Toggle the Power button instantly locksIt is important to note your phone may contain security policies set by your IT administrator which may override any settings you attempt to set under screen security. For example, if you set your phone to automatically lock for 30 minutes and phone locks after 10 minutes, it may be due to security policies set by your IT Administrator.  Please contact your IT Admin for more information.

For more information on using your new lock features select one of the quick links below:Lock and unlock basics  Set screen lock  Respond to incoming callsFace unlock is grayed out  

To unlock the screen, press the Power key, then touch Imageand flick to Image.To lock the screen, press the Power key, or let the screen time out (don't press anything).ImageTip: To add a message to the lock screen:1. From the home screen, touch Image> System settings.2. Touch Security > Owner info and type your message.

Set screen lockDepending how you use your phone, you may want to set some form of automatic screen lock to prevent unauthorized access. If a screen lock has been set, the screen locks when your phone's display goes to sleep. It is important to note your phone may contain security policies set by your IT administrator which may override any setting you attempt to set under screen securityBefore setting a screen lock it is important to note that you will need your Gmail / Google Account credentials to reset any security lock, so please do not set a security lock on your device without first setting up a valid Gmail/Google Account you can remember and access.To adjust your phone's lock settings:1.  From the Home screen touch  Image > Settings2.  Touch Security > Screen lock.3.  Touch the type of lock you want and follow the onscreen instructions.
If you have previously set a lock, you must enter the pattern, PIN, or password to unlock the lock settings.
4.  You can choose among these lock options, listed in approximate order of strength: Slide, Face Unlock, Pattern,Pin, and PasswordAfter you set a lock here, a lock screen displays whenever your screen wakes up, requesting the pattern, PIN, or other specified key

Respond to incoming CallsWhile the screen is locked, you can respond to incoming calls in three ways.

  1. To answer a call, touchImageand flick to Image.
  2. To send an incoming call to your voicemail, touch Imageand flick to Image.
  3. To send a pre-set text message to the caller, touch Imageand flick to Image. Select a message to immediately send it.
    Tip: To silence an incoming call alert, press the Power key or the volume keys.

Face unlock is grayed out

Face unlock may be grayed out due to security policies set by your IT administrator which may override any setting you attempt to set under screen security. Contact your IT admin for more information.

Tip No.3   Basic ways to navigate around your DROID RAZR/RAZR MAXX

There are a couple of basic ways to navigate around your phone. Watch for these common elements and you'll get what you need in any app.

Let the action bar be your guide

After you open an app, check for an action bar at the top, which includes:

  1. App icon on the app's main screenOr the Up button to return to the main screen
  2. Menu for changing the view
  3. Buttons for frequent actions
  4. More actions (if needed)When using the app, also check the top and bottom of the screen for more options such as Save, Done, andCancel.
For an example of an action bar:
  1. Touch > Email to see:
    • Confirm it's the main screen of the app.
    • Switch to views of other accounts.
    • Sync email. Compose a message.
  2. When you open an email, the action bar changes:
    • Return to the main screen of the app.
    • View the title of the opened email message.
    • Reply to the message, Reply all, Forward, or Compose new.

Note that two navigation buttons are similar, but work differently. Repeatedly touch the Up button at the top left of the screen to return to the main screen of the current app. Or touch at the bottom of the touchscreen to reopen the previous screen, regardless of its source.

Use tabs to find more content

Some apps use tabs at the top of the screen to keep things organized.

Touch a tab that you want to open:

The opened tab is underlined with highlighter.

Touch a tab at the edge or flick the tab bar to scroll to more tabs:

Swipe left/right below the tab bar to scroll through multiple screens, and even scroll across tabs:

Look for tabs in and and .

Updated by B33 Aug. 04 2012Smiley Happy

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Tip No. 4 -- Store photos and videos on your memory card


You can store photos and videos in the internal memory of the phone or on the memory card. If you're taking lots of photos and videos, save them to your memory card, which usually has more space than the internal memory. Also, if you store them on your memory card, you can transfer photos and videos to your computer easily by removing the memory card and inserting it into your computer.

To change where new photos and videos get stored:

  1. Touch Image> Camera.
  2. Touch Image> Image> Storage Location.
If you want to remove your memory card to transfer files to your computer, be sure to unmount the card first:
  1. From the home screen, touch Image> System settings > Storage.
  2. Before unmounting the memory card, you can move files from the internal phone storage to the SD card by touching Manage internal storage.
  3. Touch Unmount SD card. It's now safe to remove the card (from slot at lower left edge of phone).



Sr. Member

Nice job B33. Have you gotten "it" yet? Smiley Happy



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Thanks Smash Hope it Can answer a few Questions for one's new to the OS.. An not yet! but got my fingers & Toes Crossed though Smiley Happy  but i'll keep Trying.. b



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Where are you geographically?



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Tip No.5 -- How do I set up and troubleshoot Wi-Fi issues?


Follow these steps to set up and troubleshoot Wi-Fi wireless Internet access.

Note: The DROID RAZR MAXX will only operate on the 2.4 GHz frequency and will not work on the 5GHz frequency.

Quick links

Wi-Fi set up instructions for Android 4.X (Ice Cream Sandwich) users    

Activate Wi-Fi

Obtain the MAC address

Using Mobile Hotspot 

Wireless Lan Supported Specs

Set Wi-Fi to work smarter, not harder


Unable to stream any media when connected to Wi-Fi network, but can still surf using the web browser...     

Ruckus WiFi router issue 

Activate Wi-Fi

To turn Wi-Fi on and connect to a wireless network:

  1. From the home screen press the menu key.
  2. Tap Settings.
  3. Tap Wireless and networks.
  4. Touch the Wi-Fi check box to turn Wi-Fi on.
    The phone will scan for available wireless networks.
  5. Tap Wi-Fi settings.
    The network names and security settings (Open network or Secured with WEP) of detected Wi-Fi networks are displayed in the Wi-Fi networks section.
  6. Tap a Wi-Fi network to connect. When you select an open network, you will be automatically connected to the network. When you select a network that is secured with WEP, enter the WEP (security) key and then touchConnect.

Obtain the MAC addressTo obtain the MAC address:

  1. From the applications tray, tap Settings.
  2. Tap About Phone.
  3. Tap Status and scroll to Wi-Fi Mac address.

Using Mobile Hotspot. Click here to learn more.

Wireless Lan Supported Specs

  • 802.11b/g/n
  • WEP
  • 802.1x EAP

Set Wi-Fi to work smarter, not harderTo save battery power, give your Wi-Fi connection a rest when you're not using it. Use the Wi-Fi sleep policy to set your Wi-Fi connection to sleep when the display turns off and reconnect when it turns on.

  1. From the Home screen, press the menu key > Settings.
  2. Touch Wireless & networks > Wi-Fi settings.
  3. Press the menu key > Advanced > Wi-Fi sleep policy.
  4. Touch When screen turns off.

TroubleshootingNote: A software update is now rolling out, and includes enhancements in Wi-Fi performance and more. Click herefor full details.Unable to establish connection with the phone

  • The wireless network may not be in range or has too of a weak signal to provide a successful connection. Check the signal bar to ensure you have strong connection.
  • Re-enter the key on the phone to match the key configured on the router. Make sure that the encryption type and security settings match on the router and phone.
  • If WEP encryption is in use, check that the key configured on the router matches the key entered on the phone.
  • The wireless network you're attempting to connect to may be configured for static IP addresses only. Check with the system administrator for an IP address assignment.
  • Unplug the power from your router, turn the phone off. Plug back in your router first, then wait for 1 minute and then turn on your phone.

Can't connect to Internet

  • Try a different URL or web site address.
  • Disconnect and try connecting to the network again.
  • Enter correct Password (WEP-WAP/WPA key).
  • If connected via a commercial Wi-Fi hotspot, such as the ones at Borders or Starbucks, we recommend renewing the hotspot's DHCP lease.
  • Unplug the power from your router, turn the phone off. Plug back in your router first, then wait for 1 minute and then turn on your phone.

Cannot connect to certain web sites using HotSpot

  • A software update is now rolling out, and includes enhancements in HotSpot performance and more. Click here for full details

Ruckus WiFi router issueIssue: Device does not connect to Ruckus WiFi router (example model#: 2825)

Description: In DHD11 TA3 we have an IP address conflict between the LTE IP address and the default gateway address with the Ruckus router.

Work around: Change the default gateway address on the router as follows:
Login Router through Browser:
User name: user
Password: password
(user name and pass written on AP)
goto "Local network" under Configuration section on the Left side.
change the field in : "Local IP Address" from to
Change  :"Starting Address" from to
click update settings.
Note: We become aware of an issue with a certain Wi-Fi router Router: Netgear N600 WNDR3400, that may experience loss of Internet Connectivity on Wi-Fi signal with the DROID RAZR MAXX.Here's our solution for this issue:

  1. Go to the wireless settings for the Netgear router from a browser on your PC by going to192.168.1.1
  2. On the Router Manager screen, go to the Setup section in the left hand column and select Wireless Settings
  3. Under the Wireless Network (2.4GHz b/g/n) section change the channel from Auto to a static channel of your choosing. (Any number from 01 -11)
  4. Scroll down to the bottom of the Wireless Settings screen and select Apply.

For Android 4.X (Ice Cream Sandwich) users.


Touch Menu Image > System settings, then touch the Wi-Fi power switch to turn it Image or Image.Note: To extend battery life, turn off Wi-Fi power when not in use.


When Wi-Fi is on, the Wi-Fi in range indicator Image appears in the status bar when a network is available. Drag down the status bar and touch the Wi-Fi networks available notification to select and connect to a network.To search for a network when Wi-Fi is off:

  1. Touch Menu Image > System settings > Wi-Fi.
  2. Touch the Wi-Fi power switch to turn it Image and scan. Your smartphone lists the networks it finds within range.Tip: To see your smartphone’s MAC address or other Wi-Fi details, touch Menu Image > Advanced.
  3. Touch a network to connect. If necessary, enter Network SSID, Security, and Password, and touch Connect.

When your smartphone is connected to the network, the Wi-Fi connected indicator Image appears in the status bar.Tip: When you are in range and Wi-Fi power is on, you will automatically reconnect to available networks you’ve connected to before.


You can make your smartphone a Wi-Fi hotspot to provide portable, convenient Internet access to other Wi-Fi enabled devices.Caution: This application significantly impacts battery life. You may want to run this application with the charger connected.Note: You need to subscribe to Wi-Fi hotspot service to use this feature. Contact Verizon Wireless for details.To set up your smartphone as a Wi-Fi hotspot:

  1. Touch Menu Image > System settings > Tethering & Mobile Hotspot > Mobile Hotspot to turn on the hotspot.
  2. Touch Mobile Hotspot settings > Configure Mobile Hotspot to change hotspot security and configuration settings:
    • Network SSID: Enter a unique name for your hotspot and touch Next.
    • Security: Select the type of security you want: WEP, WPA, or WPA2. Enter a unique password. Other users can access your Wi-Fi hotspot only if they enter the correct password.Note: Keep it secure. To protect your smartphone and hotspot from unauthorized access, it is strongly recommended that you set up hotspot Security (WPA2 is the most secure), including password.
    • Broadcast Channel: Select a channel that minimizes potential interference. You may need to try different channels after your hotspot is active for a time.
  3. Touch Save when the settings are complete.

When your Wi-Fi hotspot is active, other Wi-Fi enabled devices can connect by entering your hotspot’s SSID, selecting a Security type, and entering the correct Password.

A recent Update to these Instructions above Can Be Found Here:




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Tip No. 6

How do I take a screenshot of my phone display with Android 4.x (Ice Cream Sandwich)?


Sometimes a picture speaks louder than words. Share a screen capture of your favorite playlist, or your new high score. Forward a screen capture of a friend’s contact information. If you can see it on your smartphone, you can share it with your friends.

To capture your phone’s screen image, press and hold both the Power key and down volume key for three seconds, or until you hear the camera shutter click.

To see the screen image, touch Apps Image > My Files > Internal phone storage >Pictures > Screenshots. Touch and hold the image for files and sharing options.



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Tip No 7

How do I get my Facebook status and updates after the Android 4.x (Ice Cream Sandwich) upgrade?


The Social Status widget, and Social Networking Apps & Widgets have been removed in favor of 3rd party apps and widgets available from Google Play.

The Facebook social networking app and widget have been preloaded with this upgrade. If you are a Facebook user you will need to login to the Facebook application after completing the Android 4.x upgrade.

To sign in to facebook, touch Image > Settings> Accounts & sync > Add Account > Facebook

Your contacts will sync after logging into the Facebook application.

You can also add a the preinstalled Facebook widget to your home screen for quick access, touch Image > Widgets at the top> Scroll to the Facebook Widget > Press and hold the Facebook Widget & Drag it to the home screen you wish to add it to.



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Tip No.8 -- What is Motorola task manager?


Note: Motorola Task Manager is no longer included with Motorola phones running Android 4.0 Ice Cream Sandwich. With Ice Cream Sandwich, users can manually end running applications in the backgroud. To do this, touch and hold Image to see your recent apps, listed with the most recent at the bottom.  Flick left to remove an app from the list.


Task Managers let you monitor how applications use memory and processing power and identify apps that are using too many resources. Although several Task Manager applications are available on Android Market, we recommend the built-in Motorola Task Manager.

The Motorola Task Manager is optimized for your device and can distinguish between critical system applications and optional user applications. If you end a critical system app using a third-party Task Manager, you might unintentionally disable key functionality like the ability to make calls. Motorola Task Manager won't let you affect critical system applications. You can configure Motorola Task Manager to send notifications to your status bar if it detects problem apps.

Monitoring your apps

To use the Motorola Task Manager:

Touch Apps> Task Manager


To receive a notification in your status bar about problematic apps, on the Applications tab, press the menu key> Settings > Notification.

To see how apps are using memory and processing power, look at the Applications tab.

Apps using the most processor and memory are listed at the top.

If an app is using lots of resources but you aren't using it, touch the app in the Applications list and touch End.

If an app you download from Market repeatedly appears in this list as using too many resources, you can uninstall it by touching the app in the Applications list and then touching Uninstall.

Understanding the Auto-end list


The Android operating system allows multiple applications to run at the same time; so even though an application is not in use, it could still be using memory.

To ensure that apps do not use CPU and processing power when you stop using the app, add them to the Auto-end list.

Motorola Task Manager will end the apps on this list two minutes after the screen turns off.

Do not add apps to this list if you want to use them when your screen is off. For example, if you want to listen to the radio or the Music Player, don't add them to this list; otherwise, your music will stop after the display goes to sleep to conserve battery power.

To add an app to this list, in the Applications tab in Task Manager, touch the app you want to add and select Add to auto-end list, or touch Add application from Auto-end list



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Tip No. 9

How do I set up and customize my Exchange/Corporate email settings?


Method 1    

Method 2

Unable to receive email after updating to Android 4.x (Ice Cream Sandwich)   

Method 1

Method 1 is for users with software version 6.12.181.XT912.Verizon.en.US

Exchange account (Corporate Sync) is for Microsoft® Exchange server work email accounts.

1. From the home screen tap Image > My accounts > Add Account > Corporate sync

2. Enter the Exchange ActiveSync account details.If your corporate Exchange Server does not support auto-detect, you’ll need to enter your Exchange Server settings. Ask your Exchange Server administrator for details.  Tap the menu key Image and select set up manually


3.On the next screen, additional fields will be displayed. Enter details from your IT administrator.


Note: if steps above did not work, try method 2 below.

Method 2

1. From the home screen tap Image > My accounts > Add Account > Corporate sync

2.Temporarily use a Gmail email, Yahoo email, AOL email or a different email account (account you use does not need to be active) on the first screen for the corporate sync account setup.

3.On the second screen that appears, additional fields will be displayed



4. Change the username and password to the correct credentials for the Exchange email account.  Also enter the domain name and server name

Note: If the solutions above did not help, click here to chat with one of Android specialists.

Unable to receive email after updating to Android 4.x (Ice Cream Sandwich)

Verify and ensure your settings are correct:

  1. Touch Image >My Accounts
  2. Touch the email account > Account settings
  3. Touch the email account
  4. Scroll down to Server settings