As someone else mentioned, do the texts start to come in after you restart the phone?
Yes.
I'm having a similar problem, except mine started right after I got the RAZR HD MAXX. I upgraded from the Droid RAZR, but did not have the problem before December 2012 (I changed phones November 2012). I've put at least 5 tickets in with Verizon on this subject. And they've given me some really off the wall responses, including that I shouldn't type in characters in my texts, or tab (who tabs in a text?). They also replaced my phone, though, and after that didn't fix the problem, they replaced my SIM card. That also didn't fix the problem. So the latest tech support person seems like the first person to really look into this 6 month problem of my 1) not consistently receiving texts, 2) not consistently having others receive my texts with no notice on my end that it didn't go through, and 3) receiving only the 1st or 2nd part of a text - or the other end getting on the 1st or 2nd part of a text I sent. There are no notifications on either end that these texts aren't going through properly. I called each time I missed a text or the receiver missed a text, and provided 15 examples, but they kept saying they needed more, and to call again, and again. So today the Verizon Tech support found that at least for incoming texts, my phone IS receiving the texts (which I can't confirm) but doesn't display them. So they told me Motorola would have to fix this problem in their next software update - whenever that will be. So I called Motorola and told them of the huge problem I have with this phone, and they told me I'd have to send it in to them for analysis and that it could take 7-10 days, and they don't provide replacement phones. So Motorola told me to call Verizon for a loaner while Motorola fixes my phone. I haven't done that yet, I'm beyond frustrated because I'm pretty sure they're going to end up doing a factory reset and try a few texts, which will go through because I can go a week without this happening, send it back to me fundamentally unchanged, then wait for me to call again. I've lost faith.
Hey there pamms,
I am sorry to hear about the issues that you have been having with receiving text messages. That is the main way that I communicate so I absolutely want to make sure that we get you back up and running.
This has been going on for way to long and I want to make sure that we get this fixed.
It sounds like you have been through numerous troubleshooting steps already and I don't want to have you repeat anything. Can you please follow me and direct message me your mobile number?
I'll review your account and take a closer look to see what is going on.
NickB_VZW
VZWSupport
Follow us on Twitter @VZWSupport.
Please let us know if anything works. I am on my third Razr Maxx HD and again it is not receiving texts . I called support again and he "provisioned" my texting. I will again wait to see if it happens. My phone will receive the text if I power it off and back on. Any time I get seven to nine text I know it was not receiving text again. I am invested in this phone with a Motorola dock and two cases. I love the long battery life but I cannot understand why so many people are having this same problem. The tech I spoke to has the same phone and has never had a problem.
please let us know if your phone is fixed and how it was done.
I am having the same issue with my Maxx HD :(. Opened another trouble ticket today
I am having the exact same problem. Got the phone no more than a few days ago, and I'm already unable to communicate reliably via text. This is frustrating after spending $200+ on a new device, only to have the most basic functions not work properly. The issue appears to be mostly with receiving text messages from iPhones. They simply do not show up. Ever. Even after reboot.
What is the solution?
Thanks
I also am having issues with not receiving text messages unless I restart my phone.
I called VZW support and the tech flat out denied that this is a known/repeat issue with the DROID RAZR HD/MAXX.
He then started walking me through the basic trouble shooting steps (restart the Text App, clear the cache, etc.)
Is it possible to talk to someone at Verizon who is actually interested in solving this problem?
This same issue has been going on with my Maxx HD the last month or so as well. It sounds like a JB problem according to the threads here. Hope they build a fix for it soon. I keep missing important texts.
Still not receiving text. My phone worked fine for two weeks and again when I turned it off and restarted it on Sunday in came six texts from Friday and Saturday. Can anypne fix this?
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