RAZR MAXX HD not recognizing 3.5mm Jack + temporary solution
merig00
Newbie

I have Droid Razr Maxx HD (4.0.4). Several days ago it stopped playing media through the 3.5 mm jack and plays only through the internal speaker.

I've tried my car's auxillary cable and several different headphones.

I checked the jack - there is no lint inside.

I downloaded the SoundAbout app that can force the phone to play meadia through the jack. It worked. So somehow my Razr stopped recognizing when there's a connection in 3.5mm

Is there a way to fix this? I am really not looking forward to switching the settings on and off in SoundAbout for the next two years.

My last resort solution would be to do a hard reset to factory settings. If problem solved - it was some software glitch, and if not - replace the phone.

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Re: RAZR MAXX HD not recognizing 3.5mm Jack temporary solution
vzw_customer_support
Customer Service Rep

Hey there merig00!

It sounds like you have done quite a lot of troubleshooting here! We appreciate that! I would have to say to try and do the reset to see if that works. It may be a hardware issue, and after the reset if it's still doing it, it certainly is! At that point, if there is no damage to the device, then we can get that replaced. Please let us know if you need any further assistance.

Thanks!
MichelleG_VZW

Please follow us on Twitter @vzwsupport

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