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Phones frozen

Member

My phone froze up it won't turn off or do anything how can I fix this?

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Re: Phones frozen

Member

Can anyone help me with this issue?

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Re: Phones frozen

Sr. Member

hold power and volume down

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Re: Phones frozen

Sr. Leader

Rachelle if you can't get your phone to Respond by trying what Commonsense suggested try pulling the Sim for 5 Min. then re-insert the Sim Card and try powering it Up if the Battery is Dead Charge it for at least 3 to 4 Hours after trying this and you can't get no response i would take it to the one of the Local Corporate stores and have them get you a new Unit..

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Re: Phones frozen

Member

It worked, my phone froze and would not go the unlock screen.  I held down the power button and the decrease volume button and it turned the phone on.  Crazy.  Thank you for the suggestion.

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Re: Phones frozen

Member

This worked for me. My phone seems to be freezing a lot lately. 

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