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Phone issues
silver163
Newbie
‎09-09-2012 09:54 AM

Since this upgrade to ice cream my phone works like doo doo  drops network and the screnn heats up so hot you cant touch it so i have to turn phone off

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Re: Phone issues
bulldog69
Contributor - Level 2
‎09-09-2012 10:47 AM

Mine got so hot a message popped up and said it was dimming screen to prevent burn in. I put in sandwich baggie and put in freezer for 10 minutes and that cooled it down

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Re: Phone issues
silver163
Newbie
‎09-09-2012 11:14 AM

Wow mine did that also but shut down with error saying thermal shut down

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Re: Phone issues
B33
Legend
‎09-13-2012 06:15 AM

Whoo.! keeping your phone in the baggy must have insulated it just enough that for the 10 min cool down spared the glass from cracking.. kind of scary cool but if it works well least you got the Temps Down.!  b33Smiley Happy

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Re: Phone issues
vzw_customer_support
Customer Service Rep
‎09-18-2012 01:03 PM

Let's restore your device silver163!  Is your device dropping signal completely or is it 4G?  Are you doing anything when the device heats up?  I suggest completing a factory reset to assist.  Please backup and follow the visuals here http://bit.ly/Ob4OzX to do so.  Please let me know if you need any additional assistance.  Thank you!

TominqueB_VZW
Please follow us on Twitter @VZWSupport

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Re: Phone issues
silver163
Newbie
‎09-18-2012 04:19 PM

We have done the reset already cause phone would not do anything i also downloaded the program for motorola and toggled airplane mode and all kinds of stuff

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Re: Phone issues
vzw_customer_support
Customer Service Rep
‎09-26-2012 11:27 AM

Hi Silver163
I'm very sorry your still encountering issues. It may be one of these applications that were downloaded. Please power the device in safe mode and retest. Here's a link on how to power on in safe mode: http://bit.ly/QfA8MZ

Thank you
JoeL_VZW
Please follow us on twitter @vzwsupport

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Re: Phone issues
B33
Legend
‎09-27-2012 01:57 PM

Give this a Try Put your Phone into Safe Mode And see how it Behaves if it come out of the Issue then you have a Third Party app giving you the Issue.. b33Smiley Happy

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Re: Phone issues
silver163
Newbie
‎09-28-2012 11:58 PM

That i havent tried how do i do that and would the third party app cause issues only after ics upgrade cause i havent loaded anything since

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Re: Phone issues
B33
Legend
‎09-29-2012 01:27 AM

Here's how to Put your Phone into Safe Mode: Silver163

Back to Previous Page

What is safe mode and how do I use it with the DROID RAZR?

Safe mode is a method that allows the device to run without non-essential applications. This is beneficial for troubleshooting 3rd party applications.

Enable Safe mode

  1. Power the device off.
    Note Press and hold the Power button then select Power off.
    Power button
  2. Power the device on.
    Note Press and momentarily hold the Power button.
  3. When the Motorola Dual Core screen appears, simultaneously press and hold Volume Up / Down keys.
    Safe mode
  4. Continue to hold the Volume Up / Down keys until Safe mode appears in the lower left.
    Safe mode

Disable Safe mode

  1. Power the device off.
    Note Press and hold the Power button then select Power off.
  2. Power the device on.
    Note Press the Power button.
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