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Phone can't make or receive calls ONLY at home, ONLY my phone

JAMWOR57
Member

My wife also has verizon, and her phone works fine at our house, but my phone cannot make or receive calls. When I went to the Verizon store, my phone suddenly worked. After confirming that there was nothing wrong with my phone, they did a soft reset just in case.  When I returned home, my phone still cannot make or receive calls. I have 4G-LTE connectivity with full bars. When I try to make a call, this drops to 1x. The Verizon guys at the store said it sounded like I have a local outage, but my wife's phone works fine at the house, and she's on the same network.

Also, the phone does not ring; incoming calls go to voice mail after a few rings.  I can access my voicemail just fine.

I have a Motrola Droid Turbo.

I have also already tried removing and replacing the sim card.

Any guidance or suggestions would be appreciated.

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Re: Phone can't make or receive calls ONLY at home, ONLY my phone

Ann154
Expert

Do you have the Advanced Calling/HD Voice feature on your line? Does your wife have it on her line? Trying turning it either off or on and see if that helps.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Phone can't make or receive calls ONLY at home, ONLY my phone

DigitalRules
Sr. Member

Good suggestions from Ann.

Just to clarify, the phone works fine everywhere except the house?

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Re: Phone can't make or receive calls ONLY at home, ONLY my phone

Community Manager
Community Manager

JAMWOR57,


Let's make sure we get your phone working everywhere. Have you ever been able to make/receive phone calls while at home? What device does your wife have? Do you have wifi enabled on your device? If so, please disable and attempt to make/receive calls and provide the results.


RobinD_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Phone can't make or receive calls ONLY at home, ONLY my phone

beth15
Member

I am having this exact same problem with my Samsung S9+. I did not have problems making or receiving calls while at home previously. My son is on my plan so I dialed out on his phone while at home and there were no problems. If I walk across the street, I can make a phone call. As soon as I am at home, bam. No more calling abilities. I have tried turning it off, cleaning off unnecesary apps and checking for system updates. Nothing works.

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Re: Phone can't make or receive calls ONLY at home, ONLY my phone

Community Manager
Community Manager

We understand just how important it is to stay connected, especially while at your home location, beth15. We are here to help. Do you have Wi-Fi calling enabled on your Samsung S9+? Do you have high-speed Wi-Fi at your home location? 

 

TabithaJ_VZW

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Re: Phone can't make or receive calls ONLY at home, ONLY my phone

ammartin4224
Member

I am also having this problem. It just started a few months ago. I am usually able to make calls, but I have had several times when others tried to call me and it just sent them straight to voicemail. My phone never rang and I only knew they had called when the voicemail notification popped up, or they texted me and asked why I wasn't answering...

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Re: Phone can't make or receive calls ONLY at home, ONLY my phone

Community Manager
Community Manager

Thank you so much for bringing this to our attention ammartin4224. We never like to hear that you are having trouble with your service but we are here to help. Do you recall anything happening with your phone around the time the problem began? Have there been any recent changes to your phone such as a software update? Do you notice any patterns on when you are having problems with the calls not coming through?

 

CandiceH_VZW

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Re: Phone can't make or receive calls ONLY at home, ONLY my phone

Est1958
Member

Did this person problem ever get resolved. Mine started doing same thing only not at home, it started a couple months ago. As a truck driver,  when I come to our Taylor, Michigan Terminal on Racho Road here in Taylor, I can't make or receive calls, yet other drivers who have Verizon can. If I drive up the road like one mile or two it will work fine. What's with that? I've tried shutting off phone, restarting it, turn WiFi off and on again, etc, even calling Verizon, still same problem. It worked fine like 3 months ago.

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Re: Phone can't make or receive calls ONLY at home, ONLY my phone

Community Manager
Community Manager

Good afternoon, Est1958. It's important to have reliable service wherever you go, so I understand your concern when you can't place calls. I'm here to help. What happens when you try placing a call? What other services are impacted (i.e. text messages or data)? What is the nearest intersection to the troubled location?

TracyB_VZW

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