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Personalized greeting gone…

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Got the droid turbo designed by you 2 days ago.   Did a factory reset and  lost my greeting. I want to let ppl knows that I guess there is something you check before you do a reset to not loose your greeting.

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Re: Personalized greeting gone…

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A rep called me back from Verizon.  She? contacted Motorola because they were trying to find a solution.  Motorola can redo it for me,  with me sending it in to them and paying for the shipping myself. The tier 2 tech rep tried her best to find another solution to this problem.  There simply isnt one.  Maybe mororola should apply an insert or something stating what can happen with a factory reset.  Im sending the phone back to verizon,  and thats what motorola told me to do.  I think the moto company needs to add an update patch to fix this problem. Its their hardware and softwate verizon is purchasing.

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