You should be able to have a smooth transition to your new Maxx, don13. Are you receiving an error message? What zipcode are you activating your phone in? Is your original phone powered off? If you haven't already, visit http://vz.to/186e0Pr to try the activation from there.
Please follow us on Twitter @vzwsupport
I am having the same problem. The failure message says get more bars. I can only ever get three bars, and it's never been an issue with my RAZR MAXX HD. If this phone won't activate, I'm ready to pay the ETF and get a Nexus 5. To be unable to activate a new phone is ridiculous, and apparently an ongoing problem.
Can't get Live Chat because Verizon's site says I'm not logged in. Which I am. Funny, when I was shopping for my phone, I had several invitations to Live Chat with representatives. It also says my order to activate is "pending". What does this even mean?
Hey there ZeroMuch,
Let's get your phone activated. What is your zip code? Have you tried to activate in multiple places? Did you accept the terms and conditions on My Verizon? http://bit.ly/xB4iTc Keep us posted.
Follow us On Twitter @VZWSupport
I just can't believe it. It seems that verizon is having the same issue with my new droid maxx. I got it from the edge program, tried to activate it multiple times, no luck. VERY disappointed!
I definitely want to make sure you can get your new device activated fully! Are you able to walk through the activation process online? http://vz.to/1dy7Mcv Where does it fail for you?
Follow us on twitter @VZWSupport