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Re: New Droid MAXX won't activate

Member

Same issue here with Maxx received this morning. Not an Edge purchase, however. What is the solution to activate it?

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Re: New Droid MAXX won't activate

Community Manager
Community Manager

You should be able to have a smooth transition to your new Maxx, don13. Are you receiving an error message? What zipcode are you activating your phone in? Is your original phone powered off? If you haven't already, visit http://vz.to/186e0Pr to try the activation from there.

Thank you
JenniferH_VZW

Please follow us on Twitter @vzwsupport

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Re: New Droid MAXX won't activate

Member

I am having the same problem.  The failure message says get more bars.  I can only ever get three bars, and it's never been an issue with my RAZR MAXX HD.  If this phone won't activate, I'm ready to pay the ETF and get a Nexus 5.  To be unable to activate a new phone is ridiculous, and apparently an ongoing problem.

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Re: New Droid MAXX won't activate

Member

Can't get Live Chat because Verizon's site says I'm not logged in.  Which I am.  Funny, when I was shopping for my phone, I had several invitations to Live Chat with representatives.  It also says my order to activate is "pending".  What does this even mean?

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Re: New Droid MAXX won't activate

Community Manager
Community Manager

Hey there ZeroMuch,

Let's get your phone activated. What is your zip code? Have you tried to activate in multiple places? Did you accept the terms and conditions on My Verizon? http://bit.ly/xB4iTc Keep us posted.

Thanks, BobbyS_VZW
Follow us On Twitter @VZWSupport

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Re: New Droid MAXX won't activate

Member

I just can't believe it. It seems that verizon is having the same issue with my new droid maxx. I got it from the edge program, tried to activate it multiple times, no luck. VERY disappointed!

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Re: New Droid MAXX won't activate

Community Manager
Community Manager

paopaop

I definitely want to make sure you can get your new device activated fully! Are you able to walk through the activation process online? http://vz.to/1dy7Mcv Where does it fail for you?

RuthW_VZW
Follow us on twitter @VZWSupport

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