PAUERI16, our goal is to provide you service and products that keep you connected. I am beyond sorry to hear about your troubles, but I'd be more than happy to get you call issue resolved. What happens when you do attempt to call? If there is an error message, please let me know what that is. Please dial #832 and let me know what you hear on the recording. How are your other services doing? (texts and data without Wi-Fi) AkaneM_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!