My phone is not charging


My phone will not charge.  I have had to bend the USB wire for the phone to start charging recently.  I tried replacing the wire and it still will not charge. What do I do?

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Re: My phone is not charging

Community Manager
Community Manager

Hi MHarber,

We know having a proper charge on your device is vital. Thanks for your hard work in an effort to resolve the issue. Let continue troubleshooting to make sure that this is fixed. Is the device showing evidence that its powered on and charged, like a LED power light comes on? Does the charger fit loosely or is the charging port bent or broken? Any liquid or physical damage?

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