My Droid Razr was working great in my 2013 Nissan Sentra for handsfree Bluetooth use until several months ago, and then it wasn't. My car still shows Droid Razr as a connected device but the connection fails. I don't know why. Repeated calls to Technical Support at Verizon result in being on hold longer than I care to wait.
What can I do to fix whatever the problem is?
Now a days, being able to utilize bluetooth is a must. Do you recall anything changing on your Razr before this began? Any software updates or new apps downloaded? Are you able to connect to any other bluetooth devices besides your car?
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
I'm not sure what was causing me to use almost my limit of 500mg every
month up until about a year ago, but Verizon wireless analyzed our usage
and changed our plan somehow, at which point my data usage dropped to
almost nothing (and our bill went from a little under $200/mo to under $100
I use my phone very little - I really only turn it on when I leave home
because we live in almost a dead zone - so it's of little use at the
house. We can make phone calls, but we can't connect to the internet, so
we use a line line for 99% of our phone usage.
Over the last 18 months our two phones together have use 1835 minutes, to
give you an idea of how little we use these phones. The majority of it is
my husband using it for a little business - less than an hour a month!
That is why it's infuriating that the few times a month that I leave home,
or travel out of town, I wanted to have handsfree phone capabilities in my
car, and loved it while it worked.
I've spent over an hour on the Verizon website in a live chat with two
different reps, one who couldn't even find that there had been a change in
our account, and another who did, but then told me I needed to speak with
Technical Support. Your Chat rep suggested that there may have been a
'firmware update' (NO IDEA WHAT THAT IS) that could have caused it. ????
I have tried on several occasions to reach a human at Tech Support, but
have given up after being on hold for over a half hour on every try. One of
your employees called this morning to do an 'analysis' and when I told her
of my problem, her 'solution' was to tell me she's never had to wait
anywhere near that long to speak with a tech support person. That helps me
I've driven the 75 miles from my home to my car dealership to see if they
could get the phone reconnected, and they tell me the problem is with
Verizon, or with my phone, but they don't tell me what specifically the
problem is. If I knew I would correct it, but no one seems to know!
I'm a senior citizen - not at all technically savvy. It does me NO good for
your reps to throw technical terms at me that I know nothing about.
I can only tell you that one day my car was connecting to my phone when I
was in it, and the next day I was getting messages that said the connected
to my Droid Razr failed.
I called the local Verizon store to see if I brought the phone in they
could look at the settings and tell me what I needed to change, and they
also told me to call Tech Support. Are they only good for selling phones?
On Sat, Apr 30, 2016 at 8:31 PM, Verizon Wireless Customer Support <
Nothing has changed. And Verizon STILL has not correctly answered my question, nor provided a solution to my problem.
Using your device hands free is important to all customers bethesdabeck. I understand the frustration of having this issue. A software update if you had one recently could have changed the features on your phone or limitations to using your car with the device. We can only assist with having you set the connection up again and factory resetting the device if an update caused the issue. If you have already contacted your car manufacture, the last step is to contact the phone manufacture. The number to reach Motorola is 1-800-331-6456 .They may be able to help with this issue.
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
How would I "set the connection up again and factory reset the device"? If
you are referring to setting the connection to the car, it will not
recognize the phone. that was my first move, and it didn't work, hence my
If you 'factory reset" the phone, will that wipe all my apps, address
boo, phone numbers, etc?
On Mon, Jun 27, 2016 at 1:08 PM, Verizon Wireless Customer Support <