An Accepted Solution is available for this post.
My Droid Razr (a reconditioned replacement from last May) is about to go, or has gone, totally belly up.
kstafford
Newbie
‎03-29-2014 08:31 PM

My Droid Razr (a reconditioned replacement from last May) is about to die, or has died, on me.

I am eligible for an upgrade on May 14 or 15.

Can I go ahead and upgrade now thru Verizon (to either the Galaxy S4 or I-Phone 5) rather than wait another 45+ days, or have to buy a replacement phone via insurance?

Thanks

Keith

Labels (2)
0 Likes
Reply
5 Replies
An Accepted Solution is available for this post.
Re: My Droid Razr (a reconditioned replacement from last May) is about to go, or has gone, totally belly up.
jasoninadks
Enthusiast - Level 2
‎03-30-2014 12:26 AM

Good luck. I'm eligible in may also. I'm onmy tenth RAZR I think now. Probably 4 this month. The one I put all my contacts on yesterday is already screwed. Verizon would rather me cancel then actually listen tomy issues and try to help. Sending me the same garbage doesn't help

0 Likes
Reply
An Accepted Solution is available for this post.
Re: My Droid Razr (a reconditioned replacement from last May) is about to go, or has gone, totally belly up.
vzw_customer_support
Customer Service Rep
‎04-01-2014 05:13 AM

We want you to have reliable performance from your device Keith! I'm sorry to hear of your difficulties. When did this start?

0 Likes
Reply
An Accepted Solution is available for this post.
Re: My Droid Razr (a reconditioned replacement from last May) is about to go, or has gone, totally belly up.
vzw_customer_support
Customer Service Rep
‎04-01-2014 05:16 AM

Sorry Keith. I meant to include additional questions in the reply. Will the device power on at all? Have you tried alternate chargers? Any recent app, feature or software changes?

JonathanK_VZW
VZW Support
Follow Us on Twitter@VZWSupport

0 Likes
Reply
An Accepted Solution is available for this post.
Re: My Droid Razr (a reconditioned replacement from last May) is about to go, or has gone, totally belly up.
vzw_customer_support
Customer Service Rep
‎04-01-2014 05:19 AM

jasoninadks,

We're all ears right now! What issues are you experiencing exactly? And are they the same issues as with prior replacements or new?

EvanO_VZW

Follow us on twitter @VZWSupport

0 Likes
Reply
An Accepted Solution is available for this post.
Re: My Droid Razr (a reconditioned replacement from last May) is about to go, or has gone, totally belly up.
CRSJ
Enthusiast - Level 3
‎04-01-2014 07:53 AM

I think there should be a limit on the number of "reconditioned" nightmares they can send us before we get a new phone. Just my 2 cents.

Reply