Hello Lclapp,
I completely understand how important it is to have a working device. I'm sorry to learn of any issues you're having with the microphone, and I'm right here to help you. Let's gather some information, so we can find you a resolution. What is the make and model of your device? Are callers able to hear you? Can you hear them? Please clarify these details, thank you very much.
ChristinaB_VZW
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