Lost Bluetooth MAP protocol with Jellybean Update - HELP!

[sanityassassin]

So, why is it that everytime an update gets rolled out to the RAZR, we end up LOSING functionality/features? With ICS it was greatly reduced battery life, loss of flash support, loss of some widgets, and now with Jellybean my phone is no longer sending text messages to my GPS (safe texting--where it reads your incoming text messages)?

I deleted the bluetooth profiles in both my Garmin Nuvi 3590 and the RAZR, resynced, and still nothing. This was working fine in ICS, and no it's not a problem with Garmin because a quick search of the net shows users of the Droid RAZR are having this problem with Ford Sync, GPS units, and even the Lexus system. Looks like we have lost a working Bluetooth MAP (Message Access Profile). I drive several thousand miles a month and this is a very important feature for me. Can anyone offer any advice here? Can we get this thing working please!? lol

[NuDroidUsrr]

Have you cleared the system cache of the phone since the update? I would try that first. It will not delete any data, it is not a factory reset.

To do this, it is the following steps. Please note, the 5th step I did not do right the first time, so it did nothing. Press and hold the volume down and wait for a second or 2 and then press and hold the volume up and the volume down buttons for about 5-6 seconds, and then release.

PLEASE NOTE: IF YOU DO THIS, AND YOU CHOOSE THE WRONG OPTION, YOU COULD DO A FACTORY RESET. MAKE SURE YOU CHOOSE EACH OPTION CAREFULLY...

- Power the phone down.

- Hold the volume up and down and power key down all at the same time until you see the Boot Mode Selection Menu. This should happen within a couple of seconds.

- Press the volume down key until "Recovery" is highlighted. Press the volume up key to select.

- Wait until you see a triangle with an exclamation point in it.

- Press and hold the volume down key. While doing that, press and hold the volume up key then release them. This should put you into the Android system recovery.

- Press the volume down key until wipe cache partition is highlighted.

- Press the power button to select. You will be brought back to the Android system recovery utility when it is complete.

- Press the power button to select "reboot system now". Wait for the phone to boot.

[sanityassassin]

No dice, but thanks. Yes, I deleted the bluebooth pairing off both devices, cleared the cache. When repairing the devices it says do I want to give permission for the Nuvi to access the phonebook and anther window asking if I want to give Bluetooth MAP access. I say yes to both...unit pairs, phone works, phonebook works, but no message access.

[another-long-time-cus]

yep i have that problem too. with ford sync. worked like a champ then jelly bean update, phone works but no text message read out. just did the wipe cache and even went and unpaired/deleted phone from sync, (even pulled fuse like another post suggested) and deleted ford sync from phone, and then re paired phone to ford and still doesn't work for texts. i think some tech forgot to write something into the new update. i see hundreds having same problem.

[NuDroidUsrr]

  At least you have done what you can, short of doing a factory reset, which may not work either.. Hopefully there will be a quick hotfix for it.

  I wonder why some of the people who got the update in December never saw that?

[vzw_customer_support]

Hi sanityassassin!

When you're on the road, we want to be there for every mile marker making sure you have access to things like your bluetooth all without these issues. So, let's jump right into the deep end and work on this together.

Of course, I'm terribly sorry to learn about these matters with your bluetooth no longer connecting to your Garmin Nuvi so you can utilize safe texting. May I start by asking if this happened directly after the update to Jellybean or was it just around the same time? Jellybean and every update for that matter should be a sweet treat, not something that makes life more difficult. Now, you've done some great troubleshooting from what I can tell thus far, but does the bluetooth profile even show up any longer either your GPS or the RAZR? And do you receive any kind of error or is there just no connection with safe texting? Let's get to the bottom of things!

EvanO_VZW
VZW Support
Follow us on Twitter @VZWSupport

[sanityassassin]

Evan,

Thanks for your email. Yes, the problem occurred directly after the update. As a matter of fact, I was getting ready to walk out the door that day and saw that it was ready for the update to install, so I left it on the charger for a few extra minutes to complete the download before leaving. Once I got in the car, it wasn't working. I spent several days trying to make it work, and have actually spent a few hours talking to Motorola Support. Started with a Level I tech, then escalated to a Level II, and finally, when he couldn't figure anything out after an hour they told me I would be receiving a call from a Level III within 24-48 hours...it's been over a week now, so I guess they gave up.

You can view the thread on the Motorola forum here that I got involved with (along with others having similar problems): https://forums.motorola.com/posts/000d7af03f  (it looks like that Jellybean is the problem). I really think it is pretty crappy to have a phone, under warranty, that has a feature like that which gets taken away by a software update with no notice, especially considering it is not in the release notes, and not generally well known. This capability was one of the main reasons I purchased this phone. Now it can not perform the function that I need it to and no one seems to be able to do anything about it.

FYI, I have done everything I know how to do, including a full wipe/factory reset...no changes...still does not work.

[ozzy6900]

I have a Verizon Motorola Droid Razr running JellyBean. I just bought a 2013 Nissan Altima with Bluetooth and I have the same problems. When paired with the car, I have no problems with calls or streaming music but I can only read text messages. If I send a message back it can take anywhere from 1 to 4 hours to actually send the message. The Razr shows the message sending but it never really goes anywhere. I have done the full reboot from Motorola but as with everyone else, this did not solve the problem.

[SoccerRef12]

Just got my brand new Ford F150 with Ford Sync and I have the same problem. Phone, streaming works fine...no text messaging, sending or receiving work.

I'm not sure where the problem lies...with Moto or Ford?

[jim313]

Hi EvanO_VZW,

Do you have an update on this issue?

Thanks!

jim