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Issues with texting

CW12321
Member

I bought the razr yesterday at a verizon store- it was activated and the sales assistant told me it was good to go. However, when I try to text anyone, I always get the "message not sent" error. This happens every time regardless of how strong my signal is.

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Re: Issues with texting

budone
Sr. Leader

Phone needs a master reset. Sounds like all was not activated correctly

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Re: Issues with texting

CW12321
Member

How would I go about doing that? Or would I have to bring it back to the store?

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Re: Issues with texting

budone
Sr. Leader

If you have not added much to the phone, a master reset is easy. Which RAZR did you purchase. But if the store is close by, maybe go that route. I just hate going to the stores. But that is just me

Hard Reset - DROID RAZR / RAZR MAXX by MOTOROLA

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Re: Issues with texting

CW12321
Member

razr m

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Re: Issues with texting

budone
Sr. Leader
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Re: Issues with texting

CW12321
Member

Many thanks, I hope this works

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Re: Issues with texting

budone
Sr. Leader

Let us know. Do not delete anything off the SD card.

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Re: Issues with texting

CW12321
Member

It didn't help- I'll be taking it to the store tomorrow to see if they can do anything about it.

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Re: Issues with texting

Community Manager
Community Manager

Thank you all for taking the time to help out! I really appreciate it.

@CW12321,

Text messaging is my main means of communication with family and friends so I know how important it is to having it working properly.

Are you able to make and receive calls ok? If you are able to make calls then the phone was activated correctly.

Try removing the SIM card for a minute or two. Insert and retest.

Keep me posted if the issues persist. I want to help save you the trip to the store.

JohnB_VZW

Follow us on Twitter @VZWSupport

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