Unfortunately Verizon does not know when this will roll-out to all its Razr customers. The term soon is an indication that they don't know, don't care and can't commit. For those that are frustrated, there is plenty of competition to shift to when you are up for renewal. Jelly Bean is just around the corner, and you can bet your bottom dollar this will happen again on the Razr. History is a good indication of the future behavior.
Several good phones are available and have historically recognized that taking care of their existing customer base drives loyalty. Those that get that, will keep their customers. Look at the latest data on what carrier sells the most iPhones to their existing iPhone customers, the most Samsung Galaxy SII (SIII next). The early bird gets the worm.
