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ICS DOWNLOADED
NORMABRODIE
Newbie
‎07-11-2012 05:53 PM

DOWNLOADED ICS WHEN FINISHED IT STATED DOWNLOAD WAS SUCCESSFUL. SHOWED BUTTON TO OPEN APPS AND HAVE HAD A BLACK SCREEN EVERY SINCE. PHONE WILL RING BUT CANNOT ANSWER. ALSO UNABLE TO SHUT PHONE OFF. ANY IDEAS

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Re: ICS DOWNLOADED
B33
Legend
‎07-11-2012 11:40 PM

I would also agree that a F.R. should be done for your Device to get it Back on Track..

For the Customers that have I.C.S and for the Ones that are to get it:

Doing a Factory Reset can help resolve allot of issues after installing a big OS of its size:  If you follow the instruction or can Call Customer service they can assist in the procedure. Remember your Contacts & important things need to be backed up before you start the F.R.   Good Luck.. b33 Smiley Happy 


Here are the Instructions:  For F.R. on the  Droid Razr  &  Razr Maxx

Hard Reset - DROID RAZR / RAZR MAXX by MOTOROLA 

Warning Performing a hard reset will remove ALL data including the Google account, system data, application data, application settings, and downloaded applications. Only perform this reset if absolutely necessary.

Note Disable Automatic Restore prior to performing a hard (factory) reset when attempting to determine whether a 3rd party application is the cause of an Operating System / Application issue.

Preferred method
Alternate method

Preferred method

  1. From a Home screen, select the App menu (located in the lower right).
    App menu
  2. Select Settings.
    Note If the application icon is missing, select App menu filter (located at the top) then select All apps.
    Applications menu with Settings
  3. Select Privacy.
    Settings with Privacy
  4. Select Factory Data Reset.
    Factory data reset
  5. Select Reset phone.
    Note If presented, enter the current passcode or draw the unlock pattern.
    Reset phone
  6. Select Erase Everything.
    Note Allow up to 10 minutes for the factory data reset and reboot processes to complete.
    Erase Everything
  7. Refer to Initial Activation and Setup.

  Top  Alternate method

  1. Power the device off.
    Note Press the Power button then select Power off.
    Note If the device doesn't respond to input, press and hold the Volume Up / Down then press and hold Power button. When the device screen goes blank release the Power button while continuing to hold Volume Up / Down, proceed with step 3.
  2. Press and hold the Volume Up / Down then press the Power button.
  3. When presented with the Boot Mode Selection Menu release all buttons.
  4. Press Volume Down to select Recovery then press Volume Up.
  5. From the Droid triage screen, simultaneously press Volume Up / Down.
  6. Select wipe data / factory reset then press the Power button.
    Note Use Volume keys to navigate options.
  7. Select Yes -- delete all user data then press the Power button.
    Note Use Volume keys to navigate options.
    Note Data wipe may take several moments.
  8. Select reboot system now then press the Power button.
    Note Use Volume keys to navigate options.
  9. Refer to Initial Activation and Setup.
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