I'm having trouble removing my Yahoo! e-mail account from my Motorola Razr! HELP!

[brittbritt21987]

I have not received any e-mails on my phone but my notification ringtone goes off every time.  I have entered my password to access my e-mail account, but it tells that I have invaild credentials.  I have also tried to remove and add the account again, but it says invalid credentials every time.  HELP!!

[rliebeck]

Delete the Yahoo account and download the yahoo mail app from the play store.

[drum_thumper]

I, too, started having this problem yesterday for both my Gmail and Yahoo accounts.  In another thread, they suggested deleting these accounts and entering them as "other" rather than a Gmail or Yahoo.  Just enter your Yahoo address and it works.  I did this for both my Gmail and Yahoo accounts and it really does work.  There is a known issue with this and VZW is working to try to figure out how to correct this.  The solution is just a band aid but it does work.

[JoeRoNa]

I, also, am having trouble with my yahoo e-mail. Can't delete the account, either. Get a messages saying, "wrong credentials". Frustrating!!! Any suggestions!!? I prefer a fix...no band aids.

[drum_thumper]

I started having this problem late last week. I deleted my account by going into accounts under settings and entering my Yahoo account. I used the band aid until the ICS update came out. Once it came out I deleted the band aid account and redid the Yahoo account and it works fine now.

Sent from my Verizon Wireless 4G LTE DROID

[Indian]

@drum_thumper........when you created your new Yahoo account, how did you do it?  Did you select new accounts/yahoo or new account/other or get the yahoo mail app.  I had trouble with both hotmail and yahoo mail before ICS so want to make sure I add them the right way after the update.  Thanks for your help.

[brittbritt21987]

Okay, I have tried to delete my Yahoo! account but it says "invalid credentials".  I have also tried to just add another Yahoo! account but it tells me "invalid credentials" every time.  I have the ICS update already. 

[drum_thumper]

Odd! May have to do a FR.

Sent from my Verizon Wireless 4G LTE DROID

[drum_thumper]

A couple of days before ICS came out I started having problems with both Gmail and Yahoo!.  I deleted both and entered them both in under other.  With the ICS update, they eliminated the Gmail option and went with the Gmail app (updated app).  With ICS, I decided to try reverting back to the Yahoo! mail instead of other.  Been working ever since.

[vzw_customer_support]

Hi brittbritt21987,

Not being able to remove your email account must be very inconvenient. When you get the INVALID CREDENTIALS error, the email needs to be authenticated online via a computer. Are you able to access your email account online?
If you continue to experience this issue you may need to do a factory reset http://goo.gl/252lc to resolve the issue.

AntonioC_VZWSupport
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