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I keep getting the following error message "CLOUD CONTACTS BACKUP FAILED DUE TO NETWORK LOSS" and while I see all my contacts in the cloud online, I can't get them on my Droid Turbo. Yes, I've cleared cache, etc. Still not working!
krafty1212
Enthusiast - Level 1
‎09-19-2015 08:10 PM

keep getting the following error message "CLOUD CONTACTS BACKUP FAILED DUE TO NETWORK LOSS" and while I see all my contacts in the cloud online, I can't get them on my Droid Turbo.  Yes, I've cleared cache, etc. Still not working! Help?!?!

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Re: I keep getting the following error message "CLOUD CONTACTS BACKUP FAILED DUE TO NETWORK LOSS" and while I see all my contacts in the cloud online, I can't get them on my Droid Turbo.  Yes, I've cleared cache, etc. Still not working!
Snn5
Legend
‎09-19-2015 08:16 PM

You might try exporting those contacts from Vzw Cloud and then importing that file into Gmail.  From then on out, backup to gmail and any new contacts add to Google instead of Phone or Verizon, that way you have a reliable backup forever.

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Re: I keep getting the following error message "CLOUD CONTACTS BACKUP FAILED DUE TO NETWORK LOSS" and while I see all my contacts in the cloud online, I can't get them on my Droid Turbo. Yes, I've cleared cache, etc. Still not working!
krafty1212
Enthusiast - Level 1
‎09-19-2015 08:34 PM

That did the trick.  Verizon you suck.  Thank you Snn5!

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Re: I keep getting the following error message "CLOUD CONTACTS BACKUP FAILED DUE TO NETWORK LOSS" and while I see all my contacts in the cloud online, I can't get them on my Droid Turbo.  Yes, I've cleared cache, etc. Still not working!
Snn5
Legend
‎09-19-2015 08:37 PM

Awesome.

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