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I bought an adroid Razor Maxx,

Member

nice phone. did a factory reset because I configured an app incorrectly and now missing software I had, IE backup assistant Plus. where can I get the original software that came with the phone when I first bought it?

Thank you

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Re: I bought an adroid Razor Maxx,

Sr. Member

BillB018 wrote:

nice phone. did a factory reset because I configured an app incorrectly and now missing software I had, IE backup assistant Plus. where can I get the original software that came with the phone when I first bought it?

Thank you

  Doing a factory reset should have restored the phone back to the state like when you first got it. Any software on it when you got it, should have been restored.

  What do you see that is missing?

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Re: I bought an adroid Razor Maxx,

Member

Backup Assistant Plus is the Application I am looking for, There should be an Icon to access it, in the shortcuts,or in the available installs, but nothing there. So I am looking to see if anyone knows where I can get it from. I changed SD cards from a 16 gig to a 32 gig,  Im thinking the applications could be on there.  Will look later.

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Re: I bought an adroid Razor Maxx,

Member
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Re: I bought an adroid Razor Maxx,

Customer Support

Thank you all for your responses. It's nice to see you're looking out for your fellow community members.

@BillB018,

Did you search for the Play store? After the factory reset the app would have been deleted from the phone if it was saved on the phone's internal memory.

Please post back if you were unable to find the Backup Assistant Plus app on your phone.

John B

Follow us on Twitter @VZWSupport

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Re: I bought an adroid Razor Maxx,

I have the MAXX as well. When I search the Play Store for "Backup Assistant Plus" it says this application is not compatible with your phone?

Also getting "Error Code 500: The server failed to process your request" when using both the web application (via verizonwireless.com on a PC) as well as when the automatic backup tries to run daily on the phone.

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Re: I bought an adroid Razor Maxx,

Sr. Leader

Give this a Try.!  Tap Menu To go to your Settings then Tap on Apps Up on the Top Bar you'll see Downloaded-->Internal Storage-->Running--> And  All select it.. Scroll Up the page up to Back Up Assistant Plus and then Clear the Cache then the Data Then Tap Home Do a Soft Reset Re-Try What you was Trying to Do..

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