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How to eliminate Duplicate Email Messages in my Hotmail account

SG67
Member

I've noticed that sometimes when I'm checking my Hotmail inbox on my phone I will have duplicate emails of some messages (but not all). Sometimes it will be 2, 3, 4, or even 5 copies of the exact same message (the number seems to vary depending on the day). Sometimes the duplicates are on a string of messages all from the same time frame while other times I only get a single copy of my emails. I can't seem to figure out the pattern of when I get the duplicates. The only thing I am starting to suspect is that perhaps it has something to do with going from one WiFi to another or from WiFi to the 4G network (that maybe it is downloading the messages each time my phone gets on a different network??) Does anyone know how to fix this so I don't get duplicates on my phone? I don't see the duplicates in the Hotmail account Inbox when I log in from my computer, just on my phone.

Also I can't seem to get to the settings like I could on my Droid X where I could indicate that I want to delete the messages from the Inbox if I delete them on my phone. Is it hidden somewhere or is there a trick to making that work? I don't like having to manage my Inbox in TWO places. I'd like to be able to delete it either on my phone or on my computer and have that message deleted in both places.

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Re: How to eliminate Duplicate Email Messages in my Hotmail account

tikibar1
Sr. Leader

SG67 wrote:

Also I can't seem to get to the settings like I could on my Droid X where I could indicate that I want to delete the messages from the Inbox if I delete them on my phone. Is it hidden somewhere or is there a trick to making that work? I don't like having to manage my Inbox in TWO places. I'd like to be able to delete it either on my phone or on my computer and have that message deleted in both places.

Are you using the stock e-mail app?  If so, try going to your e-mail, then clicking the gear (for Settings).  In your Hotmail account, scroll until you find the Incoming Settings, then change Delete E-mail From Server to your preference.

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Re: How to eliminate Duplicate Email Messages in my Hotmail account

Community Manager
Community Manager

Thanks tikibar1 for that great tip.
I was going to ask thing. I don't have a Hotmail account & I have never run into this issue using Yahoo.  Are the duplicates showing on the computer as well?

Tamara H.
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