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How can I access my pictures and videos?

lilynclino
Member

After the latest system update, I can no longer find my files (pictures and videos) using windows explorer from my desktop.  Explorer says Folder is empty.  But I can see the files in my phone's storage. I used to be able to download my pictures from my phone to my computer.  Did anyone else experience this?  Do you know how I can access my files?

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Re: Folder is empty

tikibar1
Sr. Leader

With the Marshmallow OS update, the default USB mode is now charging only.  Once you connect the phone and computer with the USB cable, pull down the phone's notification shade and change the USB mode to File Transfer.  See if this helps:

Move Pictures / Videos from Device - DROID TURBO by Motorola | Verizon Wireless

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Re: Folder is empty

tikibar1
Sr. Leader

With the Marshmallow OS update, the default USB mode is now charging only.  Once you connect the phone and computer with the USB cable, pull down the phone's notification shade and change the USB mode to File Transfer.  See if this helps:

Move Pictures / Videos from Device - DROID TURBO by Motorola | Verizon Wireless

View solution in original post

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