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Exchange connection broken after update?

kosenga
Member

Used to use exchange to connect to work e-mail from my razr maxx.  Phone made a forced update today and now I cannot get my exchange e-mail to connect (Connection to Server Failed).

I've looked around the internet - only real suggestion I've found is to delete & re-add the account.  I've tried to do that a number of times, but when it tries to set up, it can't connect to server.

What do I need to do?

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Re: Exchange connection broken after update?

Community Manager
Community Manager

Kosenga, Exchange email is such an important part of a smartphone and I want to make sure yours is working correctly. The next software update will include some enhancements to Exchange, but you should still be able to connect now. Which software version do you show in Settings, About, Software? The next step I recommend is completing a factory reset http://bit.ly/PfOnz8.

Please let me know if you need further assistance after this.

MarquiaF_VZW
Follow us on Twitter @VZWSupport

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