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Email not working ....

Member

Can someone help me with my problem?

 

So I just bought a Droid Razr and I have had a good experience with it but, I can not use the email.  A message keeps popping which is," The Following error has prevented a successful connection: Unable to connect to imap.vzw.net.  [Read timed out]."

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Re: Email not working ....

Member

also I can not delete the emails either

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Re: Email not working ....

Member

I am having this same issue with my Gmail.  I called Tech support today and they sent me to Moto, the issue was pushed to the level 2 tech support with Moto they remoted into my phone and was able to see the issue there self.  The agent took some screen shots and was going to push it up the ladder i should hear something back tomorrow.  She told me that this was being caused by something Verizon had changed hopefully they will get this fixed.  

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Re: Email not working ....

Leader

what email are you using?

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Re: Email not working ....

Member

I am getting thesame message. It appears that I can send and receive email but the site does not syncronize. When I go directly into my google mail icon the system appears to be up to date. It is only happening with the @ email icon. Looks like it the sync taking place between google mail and Verizon maybe the issue. My @ email is con tinuing to build and not being synced..

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Re: Email not working ....

Member

I am having this same issue in March 2012.  Frustrating.

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Re: Email not working ....

Member

I think the issue is with Verizon Backup Assistant.  I've been having some issues with it and I checked my account on the website (google "verizon backup assistant website" for the link).  I found out that it was backing up all my gmail emails!   Go into Settings then choose "Sync Points" and uncheck the options relating to your email.  Note, if your having problems connecting, you still have to deal with the issue of your contacts not syncing.

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Re: Email not working ....

Leader

the sync you're talking about un-checking is not for syncing ba & gmail but for syncing the gmail account elements with the phone, calendar, contacts & email.

ba will not duplicate a sync phone numbers are already in gmail.

ba will not sync email addresses, only phone numbers & you must add email address to ba manually.

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Re: Email not working ....

Member

Thanks for the clarification.  Do you know how I can stop it from backing up all my emails?  It's a feature I just don't need with a gmail account!

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Re: Email not working ....

Leader

within the account, un-check email sync.

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