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Can anyone help... Support wants me to do a factory reset, i want to avoid it if i can!
Ever since the upgrade my email doesn't work. When i click on the email app and it launches is shows i have no emails set up. When i try adding them again it says the email account already exists! Any ideas?
Thanks,
JT
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You have already tried to remove the account from the phone?
You could try clearing the data for the email application. Settings > applications > manage applications > all tab > scroll down to email and select it. Press the clear data button.
You'll have to set up all your email accounts again.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
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Same here. When I delete the email account and re install it, all new emails come in but that is where it ends. Tech support said it is a known issue and they are working on it. I just, literally, finished the factory reset and it did not do any good. I installed K9 mail as a back up until the problem is fixed.
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Good to know AMRACKER. I can't even see my accounts to delete!
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Ann154. Thanks....I went to try that before even calling support. The button for this is grayed out even though it shows i ha 92.0 of data there.
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The email information might be under a different application. Email storage perhaps. I don't have a Razr to check.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
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Obviously this is wide spread, I hope that they resolve this quickly. I use my phone for business and rely on emails all the time. I had a BB for 7 years with hardly no problems, just got the Razr Maxx 2 weeks ago and looking like a mistake. We shall see. The Tech support agent was really nice and helpful, thumbs up to Verizon for that one.
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Not sure what type of email you are referring to. This may help: https://community.verizonwireless.com/message/836812#836812