Highlighted

E-Mails Deleted From Phone Do Not Reach Outlook Inbox

TalonKane
Member

I have a RAZR MAXX with Ice Cream Sandwich for the OS. I noticed that when I delete e-mails from the phone, they do not reach my Outlook Inbox. On a prior phone with another carrier, I had the ability to remove it from the phone only. Does anyone know if this setting is also on the MAXX? I could not locate it anywhere in the E-mail Settings.

Labels (1)
0 Likes
1 Solution

Correct Answers

Re: E-Mails Deleted From Phone Do Not Reach Outlook Inbox

bearone21
Leader

as ann154 said, it's not necessarily going to work with the same port settings for pop3 & smtp server settings on the home pc.

my pop3 settings for cox email are different than the phone & it's best to manually configure.

View solution in original post

Re: E-Mails Deleted From Phone Do Not Reach Outlook Inbox

NuDroidUsrr
Sr. Member

TalonKane wrote:

I have a RAZR MAXX with Ice Cream Sandwich for the OS. I noticed that when I delete e-mails from the phone, they do not reach my Outlook Inbox. On a prior phone with another carrier, I had the ability to remove it from the phone only. Does anyone know if this setting is also on the MAXX? I could not locate it anywhere in the E-mail Settings.

  I would assume that you are talking about the default email app, and if that is the case, then yes, you can change it. While in the email app, click on the MENU button, and choose SETTINGS. Click on the account name that you gave it when you set it up, and then scroll to the bottom and click on INCOMING SETTINGS. Scroll down, and there is an option at the bottom named "Delete email from server", with an option under it. It is probably set to "When I delete from Inbox", as mine was set that way by default. Click on it to change to "Never".

0 Likes

Re: E-Mails Deleted From Phone Do Not Reach Outlook Inbox

TalonKane
Member

Thanks! That is the option I expected to see (like I did on my prior phone), except on mine it's not there. I wonder if it is because of the default sever it got set up with (using the automatically configure option) instead of selecting the actual servers I use for my Outlook at home.

0 Likes

Re: E-Mails Deleted From Phone Do Not Reach Outlook Inbox

Ann154
Expert

The port settings and sometimes even the server settings are different in the mobile setup from what is used in the desktop/Outlook settings.

You might want to check with your ISP and verify what the settings should be for the mobile access of your email.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

Re: E-Mails Deleted From Phone Do Not Reach Outlook Inbox

TalonKane
Member

Thanks Ann. I will check my old phone and update it based on those settings and see if it works then.

0 Likes

Re: E-Mails Deleted From Phone Do Not Reach Outlook Inbox

NuDroidUsrr
Sr. Member

Yes, I would configure it with manual settings and see what options you get.

0 Likes

Re: E-Mails Deleted From Phone Do Not Reach Outlook Inbox

bearone21
Leader

as ann154 said, it's not necessarily going to work with the same port settings for pop3 & smtp server settings on the home pc.

my pop3 settings for cox email are different than the phone & it's best to manually configure.

View solution in original post

Re: E-Mails Deleted From Phone Do Not Reach Outlook Inbox

TalonKane
Member

Thank you everyone for the reply. When I set it up with my Outlook POP and SMTP settings, I was able to see the options I expected. I appreciate the help because I really love this phone!

0 Likes

Re: E-Mails Deleted From Phone Do Not Reach Outlook Inbox

B33
Sr. Leader

Hey Talon that what here for to Help and Hope you enjoy your phone as much as we do Ours.!  O.!  a big Welcome To the Forum..b33Smiley Happy 

0 Likes