Re: Droid razr maxx won't send or receive picture messages

lelarose08
Member

I am also experiencing the same problem. I am not receiving pictures or group messages. I know there have been photos and group messages sent as I have been communicating with my friends outside of these messages. It has become noticeably worse in the last month, as before it would take a few hours to receive the texts but now it has been a few days and I still haven't received anything. I am using the original messaging app and there is a notification of a text but there is nothing new.

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Re: Droid razr maxx won't send or receive picture messages

Frankie_Z
Member

I have the Droid Maxx and since the update of the Android operating system last week, my phone has been experiencing the same issue. It cannot receive or send texts with pictures attached. - And yes data is on. And yes I have tried the Verizon Message app as well. Phone still cannot send of receive texts with pictures attached.

It obvious has to do with the Android 4.4.4 update that occurred last week. And since there seems to  be no workaround for it, is there anyway I can roll back to a prior release?

VZW, I assume you're working this issue with Google?

Re: Droid razr maxx won't send or receive picture messages

B33
Sr. Leader

The Best thing you can do if you can't get the issue to work,  is too call and Talk to a Tech specialist and have them write up a Trouble Ticket.. the more number of customers that report the issues the more that can be done and OS looked at usually running a system cache clear or running a factory reset will resolve most or all issues but if it doesn't then the next thing you can do is call Tech report and try and be patient until something comes out to fix the issue..

Hope this helps b33

Verizon Tech Services:  1-800-922-0204  or *611  use option 3  when automated person ask what you'd like to do say you'd like to talk to a Representative..

Re: Droid razr maxx won't send or receive picture messages

Frankie_Z
Member

Thank you, that did it. I talked to Verizon Tech Services earlier today.

She had me power down my phone, and then she took me off the network and then put me back on. When I then powered my phone back on, this feature worked. I was able again to send and receive pictures sent via text.

(For any others who are still having this problem after the recent update of the Android software, please call VTS and ask them to do the same.)

Thanks again.

Re: Droid razr maxx won't send or receive picture messages

B33
Sr. Leader

Hey that's Great.!  b33

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Re: Droid razr maxx won't send or receive picture messages

I think its Google hangouts that makes this happen. Its competing for the MMS messages. Try disabling it under settings, apps, all. This has been driving me nuts for the longest time. So far so good.

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Re: Droid razr maxx won't send or receive picture messages

jangcope
Member

I've been having this issue & mobile data being sucked up as well. Verizon tech had me get a new Sim card & pic texts now download immediately.

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Re: Droid razr maxx won't send or receive picture messages

DrDrewsky
Member

I can't text pictures anymore on my droid maxx either. I've tried restarting, clearing data from app, force stop, etc -- none helped. I can't respond to a text with a picture in the thread or a group text with a picture. Any bug fixes coming or any other suggestions?

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Re: Droid razr maxx won't send or receive picture messages

Community Manager
Community Manager

DrDrewsky,

This most certainly is concerning as it should be working for you. I would love to take a closer look into this. First though, what software version do you have on the phone? Have you ever been able to do this? If yes, when did this change to where you can't send/receive picture messages? Thanks!


ErinW_VZW
Follow us on Twitter @VZWSupport

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Re: Droid razr maxx won't send or receive picture messages

DrDrewsky
Member

The software version is 23.2.24 enUS updated last on 10/31/14. I have always been able to text pictures since phone was new (maybe 2 years now) until about 2 weeks ago. The frame just freezes and text reads "sending..." But it never goes thru. Now it says something like "too many MMS messages in queue" Word texts go thru fine and I can post pictures to Facebook. I can also email pictures. Its just the text messaging that won't send them.

Thanks for responding.

Sent from my Verizon Wireless 4G LTE DROID

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