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Droid Turbo keeps restarting out of no where

JonnyVu
Member

Just got my Droid Turbo, and it automatically restarts by itself about 3-9 times a day.

I just got it and have NOT installed any apps in it.

Just add my gmail accounts to the device to get my emails.

Things that i have tried to fix this problem:

- Did a Factory reset

- Booting into Recovery mode and clearing the cache partition

None of this helped.

Can you help. Thanks

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Re: Droid Turbo keeps restarting out of no where

Community Manager
Community Manager

JustinSGS, we're stepping in to help you get it back up. Did you factory reset it in Settings>Backup & Reset>Factory Data Reset>Reset Phone>Erase Everything? After resetting it, did you redownload the same applications that you had before? Some 3rd party applications can affect the performance of your device. Try running it in Safe Mode again which will determine if an application is still causing these issues.



LasinaH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Droid Turbo keeps restarting out of no where

Community Manager
Community Manager

JonnyVu,


Oh my, I am sorry to hear your phone isn't staying on. Let's look into this further for you, I have sent you a private message to further assist.


KarenC_VZW

Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Droid Turbo keeps restarting out of no where

drea111
Member

I have the same issue. Did what they say help you?

Re: Droid Turbo keeps restarting out of no where

Community Manager
Community Manager

Constant power cycles are not fun Andrea! I want to get to the bottom of this issue and explore options to resolve for you! When did this issue start? Have you called our tech support team at 800-922-0204 to troubleshoot? If you have, what troubleshooting steps have you done? I don't want to ask you to do the same things. In the mean time run/test in Safe Mode http://spr.ly/6588B80QQ for a few hours. Keep us posted.



AntonioC_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Droid Turbo keeps restarting out of no where

JustinSGS
Member

I've been having similar issues with my device as well. The screen would go dark and then never come back on. Powering down and restarting would lead to the "Android is starting....optimizing app 1 out of XX" which has a chance of showing my lockscreen but most likely would lead to another reboot. I've cleared the cache, and have done factory resets at least twice so far. After a few days of running fine, this morning it rebooted and I haven't been able to get it back up at all.

Re: Droid Turbo keeps restarting out of no where

Piscestg
Novice

You said you just got it, I assume brand new from Verizon. If so, I would take it to a corporate store for a new one. NOT a refurbished phone, but new. If you did a factory reset and don't have any apps installed I doubt anything else can be done.

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Re: Droid Turbo keeps restarting out of no where

Community Manager
Community Manager

JustinSGS, we're stepping in to help you get it back up. Did you factory reset it in Settings>Backup & Reset>Factory Data Reset>Reset Phone>Erase Everything? After resetting it, did you redownload the same applications that you had before? Some 3rd party applications can affect the performance of your device. Try running it in Safe Mode again which will determine if an application is still causing these issues.



LasinaH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

View solution in original post

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Re: Droid Turbo keeps restarting out of no where

Crissytee10
Member

Wow. Seems to be a fairly common problem with this phone(Droid Turbo) from what I am seeing on here..... Ever since I switched to Verizon and got my brand new Droid Turbo it has randomly restarted multiple times during the day. I have done EVERYTHING they have told me to do and even received a replacement phone(refurbished) and it is STILL doing this. I am so frustrated and I don't understand why this cannot be fixed! I would almost like to ask for a different phone, honestly, or the new one that came out recently. I really just don't know where to go from here.

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Re: Droid Turbo keeps restarting out of no where

Community Manager
Community Manager

I understand how frustrating this phone issue is, Crissytee10. If the issue is reoccuring across multiple phones it's generally something installed on the phone, or an accessory, like an SD card, that you're using that's causing the issue. To determine the root cause, please run the phone in Safe Mode, and remove any accessories. Please let us know if you're able to recreate the issue.

 

DanielK_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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