I've been having this problem intermittently for several months not and are now realizing that this is more than just a 1 time occurrence. Someone calls my phone but my phone never rings, so they leave a voice message. But, I don't get the voice message either. My phone volume and everything else is fine, but the phone does not ring. From work I called myself and watched my phone...nothing at all. After numerous rings I was directed to voice mail. The only way to correct this problem is to turn the phone off, and then turn it back on. After I do that the phone rings and I'm then notified that I have voice mails too. (from everyone that tried calling while my Turbo wasn't working correctly. That works for a while, but then several days to perhaps a couple of weeks go by and I have the exact same problem. This is a serious issue because I have no clue that my phone isn't receiving until someone contacts me some other way to let me know that they've been trying to call me. This is apparently a problem for many people and the internet is full of dissatisfied and confused customers. Is there anything that can be done to correct this issue, or have the Droid Turbos simply turned into junk? Ideas anyone? Not being able to receive emergency phone calls is a serious problem.....

I too have had this problem. What I have learned is the DROID Turbos radio configuration doesn't support voice and data simultaneously without Advanced Calling. The problem is (if I remember correctly) the LTE and CDMA radio both use the same antenna, but...

Both my husband and myself are having the same problem. I just left the Verizon store after receiving virtually no assistance with the problem. The rep turned the phones off, turned them back on, ran the My Verizon diagnostic which showed no problems and told us to come back if we have the problem again. I explained that turning phone off/on only fixes the problem for a little while, minutes, hours who knows! I even showed her this thread. She took the phone started reading the post, said let me try one more thing, closed the browser and said "well they want us to run the diagnostic, I ran it, if the problem returns come back" Verizon this is UNACCEPTABLE!!!!!!!

I was asked by Verizon if the problem exists when booted in safe mode. I have done that and will need to wait a while to see if the problem continues to occur. Has anyone else tried safe mode? Here are the instructions from the Verizon web site.Safe Mode puts your phone in a diagnostic state (returned to default settings) so you can determine if a third-party app is causing your device to freeze/reset / run slow.An alternate method is available if the device is unresponsive or won't power on.Press and hold the Power button (at the right edge of the device, above the Volume buttons) until "Power off" appears then release.Touch and hold Power off until the "Reboot to safe mode" prompt appears (approximately 1 second).From the "Reboot to safe mode" prompt, tap OK to confirm. The process may take up to 30 seconds to complete. Upon reboot, "Safe mode" appears in the lower left of the unlock/home screen. Notes:With Safe Mode enabled, test device and app functionality. If the previous issue fails to occur, the cause has been isolated to a third-party app and all recently installed or updated apps should be uninstalled.Power cycle the device to disable Safe Mode, reinstall then test each app, one at a time, to identify which is causing the problem.

Steph0310,We appreciate you keeping us up to speed. Please keep us posted on your progress with the software update.RobinD_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

I have been running my phone with the HD calling off, as far as I am aware I haven't had any issues with calls not coming through. I will continue to monitor it and see if that is the issue. I did however receive a system update last night and now running on 23.21.49. Maybe this will fix the issue.

Android 5.1On Sun, May 15, 2016 at 9:59 PM, Verizon Wireless Customer Support <

The last thing we want to see happen is to lose you. Let get your phones back to running reliably. What software version are you currently running?_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

I have been a Verizon customer for 10 years living at the same house. Ever since I upgraded our phones (Two Turbo 2's and one Turbo) all 3 of our phones have had poor reception. Either the network has changed or these turbo phones have poor antenna power. I have wiped the phones and they exhibit the same problems without any additional software being installed. Calls sometimes don't come through, sometimes go straight to voicemail, and it takes several minutes to send/receive text messages that have pictures attached. This is unacceptable. I'm ready to sell off the phones on ebay, pay off my termination fees and switch to T-Mobile. This is so frustrating!!! I'm in the 91020 zip code and work in the 91214 zip.

It is very important to be able to receive calls on your device and to inquire about a software update on your device, WildApple1. Let me assist you with getting this issue fixed so you can receive calls as I look into your software update. What’s your zip code? Are you indoors or outdoors when your not receiving calls? As far as a software update, here’s a link for details on how to obtain the update http://tiny.cc/sacgby . Share more details with me so I can assist you further. EdwinW_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

I have also been having this same, frustrating problem with my Droid Turbo: All incoming calls go to voicemail, with no ringer or vibration alert occurring to let me know I have an incoming call in progress. After experimenting with various settings, I just discovered that the problems disappears and the phone returns to normal, proper operation when I disable the Advanced Calling/HD Voice feature. Just to confirm this was the problem, I re-enabled that feature, and the problem reappeared. So now, I have the Advanced Calling/HD Voice feature disabled. I would suggest that Verizon investigate if this is a network issue of theirs, a software compatibility issue with certain devices or operating system versions, or some other issue they can address or at least help customers resolve.Good luck with your troubleshooting--And ditch the Advance Calling/HD Voice!

Droid Turbo Does Not Receive Phone Calls

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I thought the latest update might solve the problem of the phone not ringing, but yesterday it did it again--call went to voice mail without the phone ever ringing. Will Verizon ever figure this out?????

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