My phone has had the sluggish black screen as well and yesterday locked itself. I don't even have a lock code or pattern set up. But today after many reboots to no avail, it unlocked, connected to a new WiFi access, since we were out of town, and began the download of the 23.21.44 update. I have not yet installed it. I wanted to ask you about the repair software. Did you do the repair and then the update? Was it update 23.21.44
Well i need help i got the phone long time ago and stop working. i had the same issue. Same as the rest here. Now i need a new phone and im reading all this trying to fix it. why even Verizon years ago didn't tell me this instead they sugar coated in getting a new phone with a contract 😡 I love the phone how can it b fix
We want to make sure that we are able to help out. Does your phone have any physical or water damage? Have you updated your device recently?