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Droid Razr has no data signal

Member

I've turned it off an on.  Flipped it in and out of airplane mode.  I have a full regular signal, but no 4G.  When I go into System Status, under mobile networks it either says Connecting... or Disconnected.  Is the server down or is this an issue with my phone in particular?  It's happened before and I did a reset and it went back to normal. I  don't remember how I did that now or if that resulted in having to reset all settings in my phone too.  I'd rather not have to do that if there's another solution.  Anyone having this same issue?

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Re: Droid Razr has no data signal

Customer Support

Hi swthrt525,

I feel you! I have the same model phone and I have experienced same data issue occasionally. I get this issue resolved by running an application developed by Motorola. This application brings certain settings back to default status and resolves the issue. It appears that some other 3rd party applications make some changes and connectivity is impacted. Please get application at link below and run it. keep us posted.

http://goo.gl/oZypb

AntonioC_VZWSupport
Follow us on Twitter at www.twitter.com/VZWSupport

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Re: Droid Razr has no data signal

Member

Have had same issues ever since switching the Razr to ICS.  This is ridiculous.  Paying for service, now paying for upgrades, and now not getting reliable service.  It has gone on for over a month.  Bet you they want paid of course. Of course, since you're locked in for 2 years, why should they care?  I've been into local store countless times, wasted countless hours, doing as you have done, and also wiping caches, and doing complete factory resets, ran phone with no apps other than factory installed apps, received a "new" refurbed phone that is as bad as original. Been on with customer support on 3 occasions, two of which we were disconnected due to the issue.  The third I traveled to store and used their phone. Of course, we are in sight of a tower there and the phone works.  I have 3 Verizon phones.  Two are out of contract.  Guess it is time to cancel those at least.  Then I can use my wife's old phone since it works great yet.  Wife's old Droid X original phone sits here next to this piece of garbage Razr running the newest operating system.  Her's has full strength showing, all the time, and the Razr goes from 60% to 0 continually dropping connections and registering "no cdma connection available".     

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Re: Droid Razr has no data signal

Customer Support

Hi Muleskinnerpa,

I apologize for the delayed response and I hope you are still are a member of the VZW family because I don't want to lose you as a customer! I know your time is valuable and I saddened to see that you have invested so much of it, yet still not have an operable device. I hope you issues have been addressed since the original date of your post. If not, I can happily assist you. Motorola recommends a restore connectivity application located in the Play Store. Can you download the application and retest your browser connectivity. I hope this information is helpful.

Thanks for your contribution to our community forums,

AyaniB_VZW

Follow us on Twitter @VZWSupport

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Re: Droid Razr has no data signal

Sr. Member

this thread goes to show you

If you don't give people what they want they will cry.

If you do give people what they want they will cry.

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Re: Droid Razr has no data signal

Member

Downloaded and ran app.  No apparent difference according to 3G signal strength meter and the meter is still jumping all over the place from 0 to 4 bars, while the old droid x shows full signal.  I will not be able to tell about the dropped calls and other issues until tomorrow, but I suspect there is no difference.  It's a little late in the evening to be calling clients in my field to see if the problem persists.  I live and work in rural Pa. and have an office here and in upstate New York.  4G has not arrived in either area yet.  There are many areas I work where 3g isn't even available yet! 

 

After installing and running the requested app, I read the app's description and noticed it was to correct certain 4G connection issues.  I don't have access to 4G at my house, office, or most of the area I travel, so 4G connection is not an issue.  3G and Voice connections are the problems. 

 

I have been working with Verizon Tech Support trying to get the issue resolved, but they have been unable to fix the issue.  I have nothing but praise for their attitude and efforts.  Well, that goes for 3 our of 4 anyway.  The 4th was a total waste of my time and source of great aggrevation.  I wish I had gotten her name, as I am sure you have had additional complaints as to her handling of things, but that is another issue.

 

 Motorola has no acceptable solution either that they are willing to offer at least.  They admitted, as did your Tech Support people, that there is a problem at least, but just don't know when there will be a fix.  Motorola offered to look at the phone and replace if necessary.  When asked how long would that take, they responded "3-4 weeks".  That simply doesn't work and is an insult even making such an offer. This also leads me to believe there will not be a software update coming any time soon.  I know of other Razr users who are as frustrated as myself and this issue is doing great harm to Verizon's reputation as well as Motorola's.  

 

The Verizon Tech support offered to swap out the phone for one of 2 other makes, but those phones don't fill my needs.  Believe me, there is nothing I would rather do than to drop Motorola after they showed their true colors when it comes to the total lack of concern and support after the sale.  Unfortunately, the only comparable phone available in the price range is the Moto Razr M and that is not available for replacement of this one according to the Tech folks. 

 

So, unfortunately, there seems to be no solution other than for me to cancel  the other 2 lines I have with Verizon not under contract, place the old Droid X on this line that is under contract, sell the Razr on ebay or craigslist, or whatever, to try to recover some of my losses and move on.  I really hate to go back with AT&T, but I seem to have no other choice.  I refuse to make the same mistake twice--paying for a Motorola product for which they will give no support, over 2 months after their action (ICS) that has caused the problem in the first place .  While I do intend on persuing this situation with the proper government bodies, that still doesn't help me now.  AT&T currently does have coverage at my home, office, and most of the area I travel, so since the Razr M is not an option, I am forced to explore what AT&T can do to help me with my dilema.

 

Thank you for your concern though.   

 

Sincerely,

 

Jim Wysocki

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