Droid Razr Problems

[MissyB1969]

My phone recently updated and now my phone is turning itself off and on.  I fully charged my phone last night and now it is completely dead. The longest time I spent on the phone today was 30 minutes.  This is my second Droid Razr since April.  I can't remember now what my problem was with my original NEW phone..now I have a refurbished and its not working.  Does anyone know what might be the cause of my turning itself off and on and battery running out so fast?

Thanks

[mortb]

Usually it is a bad apps that causes problems like this. Check your running apps and see which one is using a lot of battery. Some of these maverick apps can drain a battery pretty fast. This is also, probably, the apps turning you cell off and on.

[B33]

I will agree with Mortb:

Lets try to Isolate the Problem as i may be a Rogue App doing this.. Before being Avasive and doing a F.R. Give this a Try Missy it's called putting you phone into Safe Mode: Here are the Instructions..

Also have a Look at this Website as it shows allot of informative tips to help if you have Issues in the Future..

https://motorola-global-portal.custhelp.com/app/product_page/faqs/p/30,6720,8417

Safe mode is a method that allows the device to run without non-essential applications. This is beneficial for troubleshooting 3rd party applications.

Enable Safe mode

1. Power the device off.
   Press and hold the Power button then select Power off.
   
2. Power the device on.
   Press and momentarily hold the Power button.
3. When the Motorola Dual Core screen appears, simultaneously press and hold Volume Up / Down keys.
   
4. Continue to hold the Volume Up / Down keys until Safe mode appears in the lower left.
   

Disable Safe mode

1. Power the device off.
   Press and hold the Power button then select Power off.
2. Power the device on.
   Press the Power button.

[vzw_customer_support]

Thank you all for your suggestions! I appreciate you taking the time to help out our fellow community members.

@MissyB1969,

Having issue with your phone is never fun and I too would be frustrated. Are you still having issues with your Razr? Your fellow community members have provide very good troubleshooting steps to help address your concern. Have you had a chance to try any of them? If you are still having issues please post back and advise of the troubleshooting steps you have already taken so I can further assist you.

John B

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