An Accepted Solution is available for this post.
Droid Razr M screen and replacement
RachelleMT
Enthusiast - Level 2
‎03-30-2013 12:38 PM

My screen died last night and contacted customer support. They are sending me a new phone. It won't be here until Tuesday. Smiley Sad Can I reactivate my old phone on the same acount and not incur any other charges? Do I acitivate or switch and then switch back when the new phone gets here?

Labels (2)
0 Likes
Reply
3 Replies
An Accepted Solution is available for this post.
Re: Droid Razr M screen and replacement
Ann154
Community Leader
Community Leader
‎03-30-2013 08:07 PM

Which model was your old phone?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

0 Likes
Reply
An Accepted Solution is available for this post.
Re: Droid Razr M screen and replacement
RachelleMT
Enthusiast - Level 2
‎03-31-2013 08:26 AM

It was a Droid Incredible. I just got the Razr Feb. 10

0 Likes
Reply
An Accepted Solution is available for this post.
Re: Droid Razr M screen and replacement
Ann154
Community Leader
Community Leader
‎03-31-2013 09:39 AM

You should be okay.  Nothing in your plan should change since you are going from one smartphone to another.  If anything says otherwise, call customer service to help you out.

The trick might be later.  You will have to call customer service from another phone and have them help you reactivate the 4G LTE SIM card.  The card will deactivate when you activate a 3G CDMA only smartphone like your old DROID Incredible on your line.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

0 Likes
Reply