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Re: Droid Razr M issues......Please help!!!

Community Manager
Community Manager

Hi dixie1392,

I'm sorry that you experienced the trouble in sending the direct message to Christina. I ask that we try this one more time as we truly want an opportunity to review your account and determine what is causing so much trouble. I have followed you so I ask that you please accept and follow me back. Then I need you to request to send me a direct message. Send me the details Christina requested previously.

Thank you,
MariaC_VZW
Please follow us on Twitter @VZWSupport

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Re: Droid Razr M issues......Please help!!!

dixie1392
Member

Hmmmm, Sent you a DM several days ago. No reply yet. I have been researching what android phones will work on prepaid. I don't care if Verizon tackles my credit right now. I have more important things to worry about.

1) my bill is only supposed to be around $180 (according to the sales person when I re-contracted my phones)

------------I'M PAYING $226!!!! Which is $26 higher than it was before NOT $20 CHEAPER!!!

2) The MIFI internet SUCKS!!! I sell alot on ebay. I'm on the Verizon network for 3 hours trying to leave my feedback for my customers or upload new items to my account. I have recently learned (because I have LIMITED DATA NOW & I could not use my phone or MIFI) that it only takes me apprx 30 mins on a friends computer and they have windstream DSL. Sad thing is, I can't get windstream DSL because I like living in the boonies where they don't know how to upgrade the telephone lines and can't afford to move to town!

3) I am so sick of watching my phone "loading" and waiting and poor customer service that is getting me NO where! I don't have time to sit and wait when I have other things that I need to get done. I'm posting on here to have proof of what poor service I am getting so maybe......just maybe others will see it and know they need to go to a pre-paid service or AT&T or T-Mobile or Sprint!!! I'm seriously lost. Once I find a good smartphone that i can use on Straight Talk then I am so out of here and you can add Verizon to my credit list that has a dozen others on it. Good luck getting any early cancellation fees either once I change banks!

4) If this is not clear enough for you, how about this. I have paid last months bill, If these issues are not fixed before next months bill is due, when we are supposed to have 4G in this area then I will switch. I'm buying a phone tomorrow to test the waters.....Can't believe I'm paying for 4G service and don't even have it yet. Every where north and south of me has it but here..................BOONIES...............REMEMBER???

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Re: Droid Razr M issues......Please help!!!

dixie1392
Member

OK!!!! I'm done with verizon!!!! I had a payment arrangement set up via their website last month. They turned my service off! I then got it turned back on and now I'm refusing to pay the Reconnect fees of $15 per line ($45) They had rather tell me that I owe that $45 then get payment in full for the month of December.....Make sense......Greedy Bastards!!! I've DM messaged 2 of the "customer Service reps" on this forum and neither has gotten back to me. The rep that I talked to just now decided that "I" didn't have time to trouble shoot my phone for any issues. How the hell does she know if "I" have the time or not!!!! Since she didn't want to help me, I told them to refund the $15 for 1 reconnect fee but GOOD LUCK getting paid the other $242 and that just one more thing added to my credit that is soooooooooo far in the negative that it's not going to matter anyways.

Sad that they wont take off $45 for a $200 payment that I was prepared to make today over the phone. Guess I'll take that money and go to another carrier which is what I suguest everyone else does!!!!

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Re: Droid Razr M issues......Please help!!!

dixie1392
Member

Just wanted it noted:

Last month I set up a payment via Verizon Wireless website for a check to be deducted from my bank account on December 17, 2012 for payment in full. I have an email as PROOF. Verizon decided that on December 15, 2012 they would terminate my service. (they couldn't wait 2 flippin days!!) I called them when my phones were turned off. Explained to them I had a payment arrangement via the website and "according to them" that didn't matter because I had not called them and let them know that a payment arrangement had been made. HELLO!!!! Is this not "VERIZON's" website? Is it NOT connected to VERIZON??  In the past I was told that you could not cancel a payment arrangement via the website. The rep said I was told wrong and they cancelled the payment arrangement, took my payment over the phone and charged me reconnect fees.

Now my whole point is........ It is NOW January 18, 2013. NO payment arrangement has been set up and I STILL HAVE MY SERVICE ON???????? Someone PLEASE explain to me why I get disconnected for having a payment arrangement but not for NOT having one?????? Verizon is scamming so many people out of money!!!! I'm not paying the bill! I took my verizon money and bought new phones with another carrier and will save about $130 per month in doing so!!! IT'S A SHAME that a company thinks they can just run all over people just because they know EVERYONE knows who they are!!!

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Re: Droid Razr M issues......Please help!!!

jmel63
Member

Wow, your having multiple issues. I found myself here because my phone was connecting to 3G instead of 4G at my home which I know is a 4G area. I tried the suggestion of turning on and off Airplane mode. It would connect to 4G for a few seconds and then back to 3G. I powered the phone off and then back on. That solved the problem. Now I'm on 4G. I have no idea why this worked or why there was a problem in the first place. I hope this information helps someone else if their experiencing the same problem. Smiley Happy

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