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Droid Razr M issues......Please help!!!

dixie1392
Member

I upgraded to a Droid Razr M in September of this year. At first I noticed no problems because I was coming from a "Refurbished Droid X2"  but now I keep loosing service. My 3g (I'm in a area that doesn't have 4g yet) disappears and I have no bars at all. My husbands Razr Maxx works fine and my MiFi works fine......most of the time. Any sugguestions????

Also, My default ringtone that i have through "ring tone maker" app won't work. It automaticly goes back to a verizon ring tone. When I am on Facebook, I cannot post my status at all (I can go to "status shuffle" on Facebook and post that way or I can upload a picture but as far as just writing on a wall.....not happening.) The phone tells me Facebook had to force closed when I try to post to a status.  I also cannot get any of my games to connect to Facebook. I specificly told the sales person that I love playing games through facebook and he said I wouldn't have any problems with that at all. Is it the phone or Facebook? How can I find out?

Now I know sometimes it's your browser you use. I was using Chrome and recently downloaded firefox. Still, nothing has helped. I'm beginning to think I got a bad phone.......AGAIN!!!  By that I mean I started out with a HTC incredible that was sent back apprx 8 times in the 2 years under contract. They upgraded me to a Droid X since I was having so many problems with the HTC. Then it got sent back several times, They then upgraded me to the Droid x2 which worked for a while but went down hill quick. Now all these phones where refurbished phones and I know that I would be "lucky" to get a good one but my Droid Razr M is brand new and it's really becoming disappointing.....ANY HELP???? It's only 34 days old.......

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Re: Droid Razr M issues......Please help!!!

jeffreyman81
Member

I believe the problem your having is because out of the box my Razor M was set to global network, when in actuality it should be set to cdma/lte. I was switching from 3g to no 3g/4g and just a few regular bars around my town. took it to a verizon store a few hours after I bought it and they switched it to the correct network. Theyalso informed me that if you switch to airplane mode and then back out after its engaged it will find the nearest tower. Hope that helps my phone has been 4g ever since.

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Re: Droid Razr M issues......Please help!!!

dixie1392
Member

I switched it to the cdma/lte network a little while ago. It lost all signal so I powered off and restarted the phone.  It gave me an error and asked if I wanted to switch back to global.  I have 0 signal and no 3g on the cdma/lte. I'm back on global now and still lost......

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Re: Droid Razr M issues......Please help!!!

dixie1392
Member

Another problem that i have is that i cannot log into my account through my phone for support replies????? I have to use my laptop to reply and i don't understand why. I logged in with the same credentials that I use on the website and it tells me my password is not correct. Tried it 4 times.

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Re: Droid Razr M issues......Please help!!!

breezex
Sr. Member

dixie1392 wrote:

Another problem that i have is that i cannot log into my account through my phone for support replies????? I have to use my laptop to reply and i don't understand why. I logged in with the same credentials that I use on the website and it tells me my password is not correct. Tried it 4 times.

This is an ongoing problem.  Seems like Verizon uses two separate forum systems and they do not share login information very well.  FWIW I can't log in from my mobile phones either.

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Re: Droid Razr M issues......Please help!!!

dixie1392
Member

I would also like to know why when I get a phone call from a land line my voice echos. It repeats everything I say back to me and it's driving me nuts!!!! PLEASE someone help!!!

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Re: Droid Razr M issues......Please help!!!

Community Manager
Community Manager

Hi dixie1392!

Wow, you sure are having some issues with your device! Let's see what we can do for you! First, I would like to ask if you are still having these issues with your phone. If you are, I'd like to look further into it for you. Please send me a DM with your name,mobile number, and a good contact number for you. I'm happy to assist you further!

Christina B
VZW Support
Follow us on Twitter @VZWSupport

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Re: Droid Razr M issues......Please help!!!

dixie1392
Member

I tried sending you a DM and it won't let me. Says I have to insert a contact when I already did. Yes I am still having the issues with the Droid Razr M and I am not at all happy about it. I'm to the point that I don't care if this bill hits my credit or not but I'm seriously thinking of switching to At&t or something. What they H_ll, It's Christmas Everyone is going to have deals out. I pay way to much for these devices to get the service that I am getting. My Droid Razr M updated the other day and now I can use the status info on Facebook but I have all kinds of trouble using any of the games which I choose this phone for. Sometimes it connects, sometimes it don't and when it doesn't then  I have no idea whom I'm playing games with because it's not connected to Facebook.

My phone will also lock up now forcing me to shut it down and restart it to get it to unlock.

Also, if someone calls me from a landline there is a bad echo in my voice when I talk back to them. I absolutly cannot stand that!!!

Also, I do alot of business on ebay and my MiFi connection is so slow that I'm seriously considering going back to dial up because I live to far out to get DSL and satellite internet is awful also. Plus I would save so much money!! Time doesn't matter cause I'm already spending all of it trying to get my stuff on ebay to make the money to pay this bill.

I was also told that my bill would be apprx $25 cheaper each month if I switched plans over to unlimited talk, unlimited text and so many gb data. I'm paying  more than I was but I really have to watch my data now and that's hard to do when my only income comes from ebay. It's sad because I cannot switch back to 1400 mins and unlimited text and data. I rarely talk on the phone but I have to have internet if I'm going to continue selling on ebay. I'm really disappointed in Verizon. I've been a customer of yours for years. The bill has not always been in my name (it was in my husbands) but that shouldn't matter, We still paid the bill! A friend of mine has 3 smart phones on her plan with unlimited everything for less than $150.00 a month thru AT&T and all we have are 2 smart phones and we pay considerably more.......That's sad!

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Re: Droid Razr M issues......Please help!!!

komo
Member

@ christina glad u decided to help this person why wont anybody help the post before. the one where over 60+  people had cracks appear on their phone. guess that would be 2 pricey for yall to fix. same old verizon...i sure do miss alltel where customer service was actually priority

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Re: Droid Razr M issues......Please help!!!

dixie1392
Member

I am not sure what is going on with the Verizon system but It really sucks. We have kept an eye on our data usage since we changed plans. Every month it's been right around 5gb. This month it is just about used up (at 8gb) and even though we all have our data turned off it is still using it.....WHY? We are not receiving anything other than text messages. We are not on the internet which is killing me in my Ebay business since this is my only connection to my Ebay account. Seriously thinking about changing to AT&T since know one cares to help at Verizon. I guess they will have to file 13 my bill because they ain't getting it from me if something doesn't change in the next week.

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