Highlighted

Droid Razr M Camera is unable to initialize problem HELP!!

Member

I have a Droid Razr M and lately when I try to use the camera I get a message saying "camera is unable to initialize".  Now this doesn't always appear but when it does I have to reboot my phone if I want to use the camera.  As you can imagine this is very frustrating and time consuming especially if you are just trying to snap a candid pic.  Does anyone else have this issue or know a fix for it??  Thanks!

Labels (1)
Highlighted

Re: Droid Razr M Camera is unable to initialize problem HELP!!

Sr. Member

I don't know if it will fix the problem or not, but I would try two things first:

  1. Settings > Apps > All > Camera    and clear cache and data
  2. A system cache clear/cache partition reformat.  Just follow the instructions for an alternate factory reset (using volume and power buttons) and do the cache clear instead of a factory reset.  Be careful.
Highlighted

Re: Droid Razr M Camera is unable to initialize problem HELP!!

Member

I have a brand new Droid Razor Maxx HD and my camera keeps saying "camera is unable to initialize" also. It's only a few days old...very frustrating. Tried clearing the data/cache thing...it has nothing to clear. 😕

0 Likes
Highlighted

Re: Droid Razr M Camera is unable to initialize problem HELP!!

Sr. Member

Did you try #2 ?

0 Likes
Highlighted

Re: Droid Razr M Camera is unable to initialize problem HELP!!

Community Manager
Community Manager

Hey locoroho!

As the saying goes, a picture is worth a thousand words but I'll be sure to work on providing a fix in much less than that. In other words, while I'm terribly sorry to learn of this experience given your phone is really just a few days old, no need to worry as we want to provide resolution ASAP.

Now, I'm extremely happy to know you've already tried some troubleshooting thus far by clearing data/cache although it was to no avail. May I ask if this has been going on ever since you got it? At this point, I'd recommend launching your device in safe mode http://vz.to/W6Ax37 . That will disable third party applications so we can check if an app you may have installed is causing the issues. Please let me know if that provides any luck as you deserve a working camera with your new phone.

EvanO_VZW
VZW Support
Follow us on Twitter @VZWSupport

0 Likes
Highlighted

Re: Droid Razr M Camera is unable to initialize problem HELP!!

Member

I tried that too.....I have to turn the phone off and on a couple of times to get it to work....inconvenient, but it does get it to work. 

 

0 Likes
Highlighted

Re: Droid Razr M Camera is unable to initialize problem HELP!!

Member

I have the same problem with my one year old Razor Max.

I did what was suggested by breezex in #1 (pasted below) but don't know how to system cache clear/cache partition reformat.

  1. Settings > Apps > All > Camera    and clear cache and data
  2. A system cache clear/cache partition reformat.  Just follow the instructions for an alternate factory reset (using volume and power buttons) and do the cache clear instead of a factory reset.  Be careful.

I launched in Safe Mode without success. I went to my local Verizon store and they eventually did a factory reset (wiping out everything). Then the camera worked. That was yesterday, 4/3/13.

Now: same thing all over again, except Safe Mode helps. Camera starts but often freezes on a random image.

This is probably happening a lot more than we see here in this page.

Please HELP Verizon!!!!

Highlighted

Re: Droid Razr M Camera is unable to initialize problem HELP!!

Member

A power off restart worked for me to fix this problem.

0 Likes
Highlighted

Re: Droid Razr M Camera is unable to initialize problem HELP!!

Community Manager
Community Manager

@Chrisblake,

Thanks for sharing this information! I'm glad the restart fixed this for you. I'm sure others with this issue will try that as well since it helped you.

JohnB_VZW

Follow us on Twitter @VZWSupport

0 Likes
Highlighted

Re: Droid Razr M Camera is unable to initialize problem HELP!!

Member

From "I'm glad the restart fixed this for you. I'm sure others with this issue will try that as well since it helped you"

You're kidding me, right ?  You REALLY think a power reset is a fix ?

  I have the same issue. My R MAXX is less than a month old. If I have to power off the phone in order to get the camera to work, then I'm getting a different phone.  Having to reset the cache (if that's even an option) is bad enough.  Now I have to power off the phone to get the camera to work ? Doing a factory reset might as well be like getting a new phone. 

  I realize it might not happen all the time, but at what rate should this occur where Verizon takes the problem seriously enough to actually fix the problem or get Motorola to fix it.  I'm still within the 30-day window, so returning the phone is still an option for me.  Others are not so lucky. 

0 Likes