Droid Razr 16GB - ICS will download - Won't unpack
shanda2180
Enthusiast - Level 2

Update will download. but when it starts to unpack, it freezes after about 30%, then the phones shuts off and restarts. It then tells me the update failed. No reason, no suggestion.

There are no modifications to the phone. Any suggestions???

I don't want to mess with anything that I shouldn't.

Labels (2)
Re: Droid Razr 16GB - ICS will download - Won't unpack
BJZWRLD
Enthusiast - Level 1

I am also having this issue. RAZR 16GB running 6.12.181.XT912 on 2.3.6 and Webtop Version of WT-2.0.0-139. Phone was purchased new from Verizon and then received an update from .173 to .181 and has not been modified. I have performed the factory reset and formatted the Internal Memory. I have also booted into the Motorola boot menu and reset from there. Before the resets, I couldn't even get the download to complete, but after resets, download completes, but ALWAYS dies probably at the 30% mark of the yellow bar unpacking...icon goes from "updating" icon, to exclamation point, reboots, and says update failed.

Been trying this over and over since Friday night...it is now Sunday night.

Anybody have any ideas? Or does anybody know Verizon's stand on this?

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Re: Droid Razr 16GB - ICS will download - Won't unpack
B33
Legend

Shanda i would try a couple things 1 get Rid of your Apps all of them you can get them again after you install ICS Ok!  Next Go into your Browser Tap Menu button-->Tap More-->Then Tap Settings-->Scroll down to Privacy then Tap all to Clear you Cookies and other Browser History once that is Done Scroll further Down and tap Reset to Default.

When that's Done Shanda and it goes back to were you are at the Google Home page Tap the Rectangle Box and it will say History under neath of it. If there is any History Clear all of it. Then Tap the Home Button.

Now  try a Soft Reset Shanda after that give the Download another Try.. If it succeeds let it go through all the Steps i mean everything before you start seeing What's what on it.. If it Fails you may need to do a Factory Reset to clear some Files that may be Interfering with it. If you don't know how to do a F.R. take it to a Store and have a Rep or Manager Flash the Razr once that is Done then you should be able to Download the new OS. One thing to Remember Shanda you will need to Back your Contacts.. 

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Re: Droid Razr 16GB - ICS will download - Won't unpack
NuDroidUsrr
Specialist - Level 3

shanda2180 wrote:

Update will download. but when it starts to unpack, it freezes after about 30%, then the phones shuts off and restarts. It then tells me the update failed. No reason, no suggestion.

There are no modifications to the phone. Any suggestions???

I don't want to mess with anything that I shouldn't.

  Have you looked at the amount of the Internal space is available? Check to see how much space is available, it sounds like it is close to being full once the download is complete.

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Re: Droid Razr 16GB - ICS will download - Won't unpack
Wildman
Legend

Have to agree, it sounds like it may have space to download file but not enough space to extract and install... 

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Re: Droid Razr 16GB - ICS will download - Won't unpack
B33
Legend

+1 

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Re: Droid Razr 16GB - ICS will download - Won't unpack
vzw_customer_support
Customer Service Rep

Hi, shanda2180-

I'm sorry the download is giving you a bit of trouble. Have you been able to get this corrected? It does sounds as though there is not enough memory to install the update. Keep in mind, the update itself is very large. Let us know so we can continue to assist!

Thanks,
AdamE_VZW
Follow us on Twitter @VZWSupport

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Re: Droid Razr 16GB - ICS will download - Won't unpack
shanda2180
Enthusiast - Level 2

I went through Verizon and then level 3 at Motorola. Verizon gladly

replaced the phone and overnighted me a new one. Call 4G tech support at

Verizon.

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Re: Droid Razr 16GB - ICS will download - Won't unpack
Anubis7120
Enthusiast - Level 3

Shanda2180,

Don't install ICS. Please read all the posts on this forum before you do. It has crippled my Razr Maxx making it a $300 paperweight. Seriously research ICS for Razr phones before you do because you can not go back to GingerBread and Verizon and Motorola can't or won't help with the issues. The fact that it won't unpack should tell you something about ICS on a Razr. Just my thoughts on the matter.

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Re: Droid Razr 16GB - ICS will download - Won't unpack
shanda2180
Enthusiast - Level 2

They are already replaced it...ICS loaded like a charm and is working

great...it was just a fluke with the phone not the software.

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