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Droid Razar froze up... Just says DROID on the screen? What to do...

Member

My Razar just froze up ... I tried to use an app and all of a sudden my phone froze up... It wont turn on or off it just stays lit up with droid on the screen... The crappy thing is you cant do a battery pull and I dont know what else to do.. Can somebody please help

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Re: Droid Razar froze up... Just says DROID on the screen? What to do...

Sr. Leader

Do a Soft Reset:  Here is How..

Soft Reset - DROID RAZR / RAZR MAXX by MOTOROLA

Note A soft reset is the most useful tool for resolving a variety of issues. In most cases, a soft reset will not affect data on the device, unless the battery is very low.

  1. Press and hold volume down key then press and hold the power button until the device powers off then release.
    Power and Volume Down keys
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Re: Droid Razar froze up... Just says DROID on the screen? What to do...

Community Manager
Community Manager

Thank you B33 for your suggestion. I appreciate your help.

@PJP12, were you able to perform the soft reset as B33 suggested? This should have restored the screen on your phone.

May I ask what app you were using when the phone froze? If it was a third party app you may want to consider removing it if it is causing the phone to freeze.

Please post back if you were unable to soft reset your device. I’ll be more than happy to further assist you.

John B

Follow us on Twitter @VZWSupport

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Re: Droid Razar froze up... Just says DROID on the screen? What to do...

Sr. Member

@John B - You appreciate B33's help? If it weren't for the other users there would be no help. @PJP12 's issue was logged TWELVE days ago.

>Just to add to the post. This site is a peer to peer or a Customer to Customer site. It has never been intended a place for expedient answers from VZW directly.

VZW has many avenues for a quicker response. Social Media, 800-922-0204, or even the Contact Us button in the upper right hand corner of this screen.<

Message was edited by: Verizon Moderator

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Re: Droid Razar froze up... Just says DROID on the screen? What to do...

Sr. Leader

Your Welcome J.B.  b33Smiley Happy

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Re: Droid Razar froze up... Just says DROID on the screen? What to do...

Member

Hi. Sorry I'm cutting in the middle. I had the same problem with PJP12. What was worse was that the screen blacked out and I had absolutely no idea what was showing when it blacked out. I thought the phone died for a second. But then, I received some text messages with notify sound. But I couldn't get the screen back up. And as PJP12 said, the battery is built in and I couldn't take it out. B33, your suggestion finally helped me. Thank you very much. I have to say that ever since the update about 2 weeks ago, my phone freezes 3 or 4 times A DAY. It is the biggest piece of shit. I wish to return this and get another if I can.

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Re: Droid Razar froze up... Just says DROID on the screen? What to do...

Sr. Leader

Yea i understand your Frustration: What this OS has turned some of the phones into:  My Niece's Husband has a Sprint Galaxy SII Epic Touch i think that's it and he said this OS turned what was in his mind a Good phone in piece of Crap he Further went on say the Screen that was Cracked 4 months ago doesn't even comepale to what he has to put up with the OS he Said if he could Finish it off he Would = put it out of it's Misery he would.. 

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Re: Droid Razar froze up... Just says DROID on the screen? What to do...

Member

OK-that works and thanks.

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Re: Droid Razar froze up... Just says DROID on the screen? What to do...

Sr. Leader

Your Welcome b

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Re: Droid Razar froze up... Just says DROID on the screen? What to do...

Member

Oh thank you so much. I was getting so annoyed with this and couldn't turn it off or do anything at all. I was just waiting for it to die but then I decided to look something up to fix it. Thank you!!

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