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Re: Droid MAXX will not connect to wifi

Community Manager
Community Manager

Thanks for confirming that for us. Let's keep working on this for you. Have you verified the software is fully up to date on your phone? http://spr.ly/6587BHKUX Additionally, will it only not connect to your home Wi-Fi or all Wi-Fi's? Keep us posted. Thanks!


KristieQ_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Droid MAXX will not connect to wifi

Member

Only my home Wi-Fi. And yes it is up to date. It is also not holding the

charge like it used to. I'm ready to get rid of it not.

On Aug 22, 2015 5:43 PM, "Verizon Wireless Customer Support" <

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Re: Droid MAXX will not connect to wifi

Community Manager
Community Manager

Hello lampg. I'm glad to hear that your software is up to date. Let's keep working on this for you. Next, please: http://spr.ly/6586BHpkG; S


The second step is to turn off the router (or unplugg). Give it 1 minute with it unplugged before you plug it back in. Then plug the router back in & attempt to connect again to the Wi-Fi. Keep us posted. Thanks.


KristieQ_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Droid MAXX will not connect to wifi

Member

This didn't work. My phone disconnected from the wifi and I had to turn it

off and turn it back on in order for it to connect again.

On Aug 24, 2015 6:37 PM, "Verizon Wireless Customer Support" <

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Re: Droid MAXX will not connect to wifi

Member

My droid just started doing this also. turn off phone when i get home then back on to get it to connect to home wifi.

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Re: Droid MAXX will not connect to wifi

Member

When I called tech support they said I could replace the phone if they

couldn't figure out the problem.

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Re: Droid MAXX will not connect to wifi

Member

Okay, so today I tried one of the recommended solutions mentioned in this

forums. I put the phone in airplane mode them switched it back and it

connected to my WiFi. I guess this is better than turning my phone off, but

I shouldn't have to do this at all.

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Re: Droid MAXX will not connect to wifi

Member

Just tried it and it worked this time. But let's see for how long. Like you said why should we have to do this in the first place. Thanks

Sent from my Verizon Wireless 4G LTE DROID

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Re: Droid MAXX will not connect to wifi

Member

Mine just started this 2 days ago...none of the previous mentioned tricks worked for me!

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Re: Droid MAXX will not connect to wifi

Member

For the first time in a while, my phone connected to my Wi-Fi on its own.

Let's see if continues.

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