Cannot receive calls

MAC508
Member

I have a Razr HD for over a year - everything has been fine.  All of a sudden I cannot receive calls.  When I call the phone I hear a siren type noise.  There is no ringing or connection to voicemail, just a pulsating siren sound.  Any suggestions?  Thanks

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Re: Cannot receive calls

Community Manager
Community Manager

Thanks for doing all that you have done so far, MAC508. There is one last thing I want you to check, can you dial *73. That will disable call forwarding (just in case you inadvertently activated it).
Try that & let me know how it works.

TamaraH_VZW
Follow us on Twitter @VZWSupport

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Re: Cannot receive calls

Ann154
Expert

What have you tried in the effort to correct the problem? Reboot the phone? Turn off the phone and remove the SIM card for a few minutes? Then reinsert the SIM card and reboot the phone.

Are you in the same area where it worked before? Is it just your phone? Do other people near have working phones? Is your bill current and paid for?

Is the phone giving you an kind of error message? What does it say you are connecting to in the About Phone > Signal section of the phone settings?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Cannot receive calls

MAC508
Member

Same area, bill paid, no error message, my work blackberry works. I can

call out but not receive. I have tired a soft boot but did not take out

the SIM card. I cannot find a "signal section".

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Re: Cannot receive calls

MAC508
Member

Taking the SIM card out didn't work either. Smiley Sad

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Re: Cannot receive calls

Ann154
Expert

It would be under the Settings > About Phone > signal or network information. Each phone manufacturer likes to name it slightly differently from each other.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Cannot receive calls

MAC508
Member

Could it be network type and strength: 1X - 84dBm 4G - 98dBm Is that it?

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Re: Cannot receive calls

MAC508
Member

I can call out but not receive.

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Re: Cannot receive calls

Community Manager
Community Manager

Thanks for doing all that you have done so far, MAC508. There is one last thing I want you to check, can you dial *73. That will disable call forwarding (just in case you inadvertently activated it).
Try that & let me know how it works.

TamaraH_VZW
Follow us on Twitter @VZWSupport

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Re: Cannot receive calls

Community Manager
Community Manager

MAC508, thanks for these details. Let's help your device find a cellular signal. Have you tried briefly removing the sim card from your device and powering it off/on? For the steps on how to do this, click http://bit.ly/y5iuoj

LasinaH_VZW
Follow us on Twitter @VZWSupport

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Re: Cannot receive calls

MAC508
Member

That is it - the *73 worked......Thank you so much....three days with no

phone - yikes!

On Tue, Nov 19, 2013 at 1:22 PM, Verizon Wireless Customer Support <

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