Re: Can't update My Verizon Mobile
vzw_customer_support
Customer Service Rep

It's important to keep up to date on the My Verizon App, Jav6. Let's find out what is going on and get your app to update. Are you having any error messages? How are you trying to update the My Verizon App? 

 

EdwinW_VZW

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Re: Can't update My Verizon Mobile
jav6
Champion - Level 3

@vzw_customer_support wrote:

It's important to keep up to date on the My Verizon App, Jav6. Let's find out what is going on and get your app to update. Are you having any error messages? How are you trying to update the My Verizon App? 

 

@EdwinW_VZW


I was NOT the poster(s) with the issue.

...Just another VZW customer...trying to offer some assistance...
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Re: Can't update My Verizon Mobile
vzw_customer_support
Customer Service Rep

I see. Thank you for clearing this up for us, and no worries. We will help you figure this out. By any chance, have you tried to restart your phone to see if the issue continues? When was the last time that you updated the software in your phone? DavidR_VZW

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