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Can't update My Verizon Mobile

Member

When I open My Verizon Mobile, an Information screen pops up that says that a new version is available. The only option is to Upgrade Now. That takes me to the Play store, where the only app shown is My Verizon Mobile. Clicking on that brings up the Install screen. Clicking on Install, I wait a while and eventually the yellow banner comes up, "An unexpected error has occurred. Please try again later."

It's been like this every time I've tried it on different days for the last month or so.

I cleared the cache on the app, and I get the pop-up screen "Warning Unresponsive Script" Selecting either "Stop Script" doesn't help. Selecting Continue produces the yellow banner again.

I can't use My Verizon Mobile and I can't update it. What options do I have?

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Re: Can't update My Verizon Mobile

Expert

Have you tried accessing it through the web browser instead? That's my preferred method instead of some pre-installed application.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Can't update My Verizon Mobile

Member

That does work - it's not as nice as the app used to be, just because everything is kinda tiny on the screen, but I can live with that. Since the app doesn't work, the browser it is.

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Re: Can't update My Verizon Mobile

Sr. Member

Have you tried to reboot and then update?

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Re: Can't update My Verizon Mobile

Member

Yes, I did try that. Actually, I've done that several times. I haven't done the hard boot, that erases all the apps. I'd rather get my account information from  verizonwireless.com.

Clay

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Re: Can't update My Verizon Mobile

Customer Support

clayolmstead, thanks for trying! Let's try one more thing before master resetting your device. This may be a memory capacity issue. I reccommend that you uninstall any unwanted applications, delete text messaging conversations and e-mails. You will then need to power your device off/on. I trust that these steps will improve the performance of your device and allow the My Verizon Mobile App update to complete. Keep us posted.

Lasina_VZW
VZW Support
Follow us on VZWSupport

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Re: Can't update My Verizon Mobile

Member

I have the same situation only I didn't get an error. Mine simply said open and it took me back to my verizon app and it showed me that I have to "update my verizon app to insure it's aligned with their latest security standards" 

So again, i clicked the update, took me back to the store and the app says uninstall or open. So I open it again blah blah blah.....you see where I'm getting at? I get the loop around. I can't tell how much I used up my hotspot tethering! Tried resetting....what is going verizon!!??? HELP US OUT!!!!

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Re: Can't update My Verizon Mobile

Customer Support

I am so sorry to hear of the difficulties with your My Verizon App. When did this issue start for you? What model phone do you have? To clarify, after you attempt to open the app it brings you right back to the main screen of your device or the My Verizon App home page? AlbertoR_VZW

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Re: Can't update My Verizon Mobile

Sr. Member

@vzw_customer_support@albertor_vzw  Don't you have an 'alert board' or notifications for agents when issues like this occur?  Other agents are aware and have posted that there is an issue with the My Verizon app on android devices right now which is being worked on.  I would think you'd want your agent responses to be consistent and not misleading or taking the customer down an unneaded path.

...Just another VZW customer...trying to offer some assistance...
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Re: Can't update My Verizon Mobile

Sr. Member

The app is now working again after a new update as reported by @TheLevelOne https://community.verizonwireless.com/t5/My-Verizon/My-Verizon-App-Working-Again-Android/m-p/1150342...

You might need to uninstall/install to get the 1/27/20 update.

...Just another VZW customer...trying to offer some assistance...
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