Can't get email by 4G, only Wi-fi
normholland
Newbie

I have the same problem as this person:

  Re: My Razr is only sending email messages when on WIFI.

   Verizon Wireless Customer Support  Gold

    

Hi etymomel,

We want to make sure you can get your emails without a problem on our service. Can you verify the software version on your phone? http://bit.ly/xP9vOA Verify you have 6.16.211.XT912.Verizon.en.US. Keep me posted.

Thank you,
MariaC_VZW
Please follow us on Twitter @VZWSupport

My software version is in fact 6.16.211.XT912.   Now what? 

Customer support didn't say. 

                      --With warm regards,

                                          Norm

<Personal information removed per the Verizon Wireless Terms of Service.>

Message was edited by: Verizon Moderator

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Re: Can't get email by 4G, only Wi-fi
vzw_customer_support
Customer Service Rep

Thanks so much for the information, normholland!
Your software is up to date. Do you have more than 1 email address set up on the phone? If so, are all of the email addresses only sending email while on WiFi?
If so, please go to Settings>under Data usage select More>Mobile Networks>enable Data Enabled

What happens then?

Tamara H.
Follow us on Twitter @VZWSupport

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Re: Can't get email by 4G, only Wi-fi
normholland
Newbie

I only have one e-mail address on the phone.

I did as you suggested and switched from "global" to LTE/CDMA.  Let's see

if that works.

                      --With warm regards,

                                          Norm

(removed personal email address as per VZW ToS)

On Mon, Oct 15, 2012 at 1:42 PM, Verizon Wireless Customer Support <

Message was edited by: Verizon Moderator (M)

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