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Can't download pictures to PC anymore.

PETBOL93
Member

I want to download my pictures from my Droid Turbo to my PC via USB. I've done this often before. However, this morning the phone was up upgraded to 24.81.5.en.US. Now, when I connect the phone to my PC, it appears in the list of devices in the File Explorer but displays
"This folder is empty." in the window.

Also: when plug in the phone to a USB port on my laptop I'm prompted to select an action. When I select "Import pictures and videos" it says there is nothing to import.

There are pictures on the phone. How do I retrieve them now?

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Re: Can't download pictures to PC anymore.

Ann154
Expert

On the phone, did you change the USB connection type from charging only to File Transfer?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Can't download pictures to PC anymore.

lilynclino
Member

How do you change from charging only to transfer?  I did not have to do this before the update.

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Re: Can't download pictures to PC anymore.

tikibar1
Sr. Leader

The Marshmallow OS update changed the USB default mode to charging only.  See if this helps:

Move Pictures / Videos from Device - DROID TURBO by Motorola | Verizon Wireless