Camera not working, no video!
sshotwell10
Newbie

My camera is not working I can only take photos no videos and when I try and click to turn the camera around to take a Selfie it just keeps taking  photos.  Every button I click on the camera screen just takes photos.

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Re: Camera not working, no video!
vzw_customer_support
Customer Service Rep

We want you to be able to treasure those special moments in your life. When did the issue start? Do you receive any error messages? Does it happen with other camera apps?

StevenM_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Camera not working, no video!
sshotwell10
Newbie

It happened for the first time last week, no error message at all, I did have to download another camera app and that will take videos just fine. All other video apps like Instagram, Snapchat ect all work. Just the installed basic camera app won't take video it only takes photos. So weird.

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Re: Camera not working, no video!
vzw_customer_support
Customer Service Rep

That is most unusual. Have you attempted to force stop the Camera app? http://vz.to/2otwo2j

JosephT_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Camera not working, no video!
sshotwell10
Newbie

still doesn't help, same thing

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