Brand New Droid Razr M locking up

Xanthorpe
Member

Upgraded from Blackberry Bold to Droid Razr M Friday - didn't use it much over the weekend but was pretty impressed that the battery didn't need charging until Sunday night. However, today (Monday) I have had to hard reboot the phone twice (hold down the silver power key and volume down controls simultaneously). Both times the phone has just locked up; the blue indicator in the top left was still flashing but the screen would not wake up and calls to the handset went to VM after the normal number of rings for a non-answered call.

I'm liking the phone so far (90% of the time); call audio is crystal clear and the volume is good, operation has been very responsive and not laggy at all. No crazy apps loaded - just standard social media (FB & Twitter), email (gmail; hotmail; Moxier for corporate server connection), Flashlight, Bible, Pandora, Navigator, Kindle, Adobe reader, Salesforce, Youtube, Chrome, Firefox, and a few others.

Anyone else having this issue?

Phone is running:

- System version: 98.12.4.XT907.Verizon.en.US

- Model number: DROID RAZR M

- Android 4.1.1

- Baseband version: SM_BP_1139.000.32.62P

- Kernel version: 3.0.31-g2a89152

- Build number: 9.8.1Q_27-2

- Build date: Sun Oct 21 16:08:45 PDT 2012

Any VZ folks online that can speak to this being a version/build issue?

I cannot get on the phone swap merry-go-round; this is a work phone and I need it to at least handle the basics. Any solid leads/resolutions will be most appreciated!

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Re: Brand New Droid Razr M locking up

breezex
Sr. Member

If I had to guess based on the info given I'd say it was an app causing the problems.  Disable Facebook and ust the browser and touch.facebook.com or m.facebook.com to access Facebook.  Clear the browser cache.  Clear system cache (wipe cache partition).  Remove all non-essential apps.

If this doesn't solve the problem, then run in Safe Mode for a while.  Your Salesforce and Moxier may not work during this time.

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Re: Brand New Droid Razr M locking up

Xanthorpe
Member

Thanks for the follow up; I appreciate the analysis but being naturally stubborn, it seems poor to have a 'smartphone' that isn't able to use widely distributed apps. While your solution may end up being all or part of the fix, I'm going to string along and see what happens over the next few days. One app change I did make was removing the redundant Hotmail app; I have my Hotmail account set up to sync with the Google Mail app so I had a thought that there might be a conflict between the two mail apps that were syncing to the same account...don't know if that's relevant but we'll see.

It looks like I have the latest and greatest firmware available from VZ - at least per their 'no updates available' message when I checked for system updates.

Thanks again for answering!

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Re: Brand New Droid Razr M locking up

czcon1
Member

I'm having the same problem starting last night, just picked up the phone on Saturday. If I can't figure it out tonight going to bring the phone back for a new one.

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Re: Brand New Droid Razr M locking up

shankomatic
Member

We just got two of these phones Friday with the same problem.

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Re: Brand New Droid Razr M locking up

breezex
Sr. Member

This stumps me.  I've had a Razr M since Oct 2012 and only had it freeze up once a couple of weeks after I got it.  It's been a solid performer since.  It certainly would be nice to know what the common denominator is for this rash of problems.  All I can think of is SD card (needs a Class 4 or 6 for reliable performance and can cause phone problems), bad SIM card, bad app.

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Re: Brand New Droid Razr M locking up

usaborn
Member

I'm having same problem, I purchased 2 of these last weekend and mine started locking up (couldn't wake phone up) Monday around 6:30 pm and has locked up everyday since around the same time (have to force boot), while my wife's phone hasn't lock up once. I'm planning on exchanging it for another this weekend, I like the phone other than that issue.

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Re: Brand New Droid Razr M locking up

Mer1000
Member

Similar problem here. I've had mine for a week now. It's my first smartphone. It's going back tomorrow. Every time (yep, EVERY time) I plug into the charger it came with and charge it, it shuts completely off and I have to do a hard reboot to start it up again.

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Re: Brand New Droid Razr M locking up

garhug17
Member

I have had my Razr M for about 2 weeks.  It freezes once or twice a day.  Sometimes the screen won't "wake up" and remains black...  Other times the screen wakes up but won't accept any input....  In both cases a forced reboot fixes it but I have missed several calls because I can't unlock the phone.  Very few apps are loaded. My phone details match yours...

Phone is running:

- System version: 98.12.4.XT907.Verizon.en.US

- Model number: DROID RAZR M

- Android 4.1.1

- Baseband version: SM_BP_1139.000.32.62P

- Kernel version: 3.0.31-g2a89152

- Build number: 9.8.1Q_27-2

- Build date: Sun Oct 21 16:08:45 PDT 2012

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Re: Brand New Droid Razr M locking up

Xanthorpe
Member

Interestingly I haven't had a lockup issue since the first two. The only

thing I did was remove the Hot mail app since I was already syncing my hot

mail account using the built-in mail app.

One thing I did notice was that sometimes it takes a beat or two after I

press the silver power button before I GEF the lock screen. But if I get

the lock screen it always will unlock.

I'm definitely loving the phone now so hope everyone's issues can be

resolved.

Go Moto

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