It has been at 0% for about 24 hours and i don't know what to do.
It is overheating my battery and running my battery completely dry... i went from 100% to 30% in about two hours, which is not normal for my phone by any means.
I have tried about anything and everything i can think of to stop the download.
I've cleared my history on my browser and reset, that worked for about 30 mins.
I have power cycled my phone a countless number of times as well as turning it off completely and the download just starts again, not doing anything.
I even went to a verizon store and the person didn't help me at all.
The only thing I haven't tried is factory resetting my phone, which I would prefer not to do unless it is the only option i have.
If anyone knows how to fix this, please let me know!!!
Not sure if you reset your phone or not, however I was getting the same error. Here are a few things I did that got it to now search for the update.
Go to your settings and manage apps->Clear the cache from installed apps such as youtube, rhapsody, etc.
Next go to settings->applications->manage applications. Click all at the top and search for the updater. Clear the cache and data.
Then go to settings->battery information-> force close motoservices (Should be at 20% or something similar depending how many motorola services you use).
Then go to settings->about phone->system updates.
That made it search for updates. It might take a bit as I am not sure how big the update is. However make sure to be plugged into AC power and if available WiFi connection to your home network.
I hope this helps someone else. Or maybe in the next day or so they will push a fix for those getting stuck. Have a great day.
Does it Do anything when you Turn it off then Back on:? If Not & you have another Corporate Store in Town that is Close i would take the phone there an have them Flash it..
Then Have them Do the Update for You: Make sure you Tell the Manager you did not get very much help from the Employee.. that's what they are there for not just to sell phones..
When I try to do a Force Close on the Moto Services it won't stop the process. Also, when I try to download the updates from System Updates it says an update is already in progress which is obvious since it's getting stuck on downloading the update.
Give this Link a Shot or take you phone to a Local Corporate Store an have them flash the phone for Ya..
this link is a shot in the Dark you can try it but it would probably be best to just have it Flashed..